Indeed, the Messaging System is integrated into the Starter plan, enabling exceptional customer interaction capabilities suitable for a wide range of businesses.
Built-In Messaging System
Exchange messages and files seamlessly between team members and customers
Messaging System: Streamlining Team and Client Interactions
Versatile Communication Through the Integrated Messaging System
Team Communications
Facilitates agent collaboration, speeding up problem-solving and the exchange of vital information.
Client Communications
Enables direct, timely dialogue with clients, improving the immediacy and quality of support.
Real-Time Messaging System
Instant Communication Without Need for Refresh
Seamless Messaging
- Immediate Messaging: Facilitates quick exchanges between users, improving response times and user satisfaction.
- Historical Records: Maintains conversation logs for consistent support and reference.
- Versatile Messaging: Allows messages to both single and multiple recipients, enhancing communication flexibility.
Efficient Communication with Multiple Recipients
Broaden Your Reach with Multi-Recipient Messaging
Mass Messaging
The ability to send messages to a group significantly boosts both internal team collaboration and client engagement. This feature streamlines workflows, ensures timely updates reach all relevant parties simultaneously, and elevates the level of customer service by allowing swift dissemination of important information or responses to multiple clients at once.
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Universal Accessibility of the Messaging System
Effortless Communication Across Devices, Anytime
Constant Connectivity
The messaging system guarantees that if you, a team member, or a client sends a message while the recipient is offline, an email notification ensures the message isn't missed. This feature upholds continuous communication, making it possible to stay informed and responsive regardless of one's online status or location, thus maintaining a seamless flow of information across all parties involved.
Always-On Messaging for Clients Across All Devices
Client-Support Communication Without Boundaries
Client Portal Accessibility
When clients send messages through the Client Portal to support agents who are offline, an email notification is promptly sent to the agent. This ensures that no query goes unanswered, facilitating uninterrupted service and enhancing client satisfaction. It underscores the system's commitment to ensuring clients always have a direct line to support, regardless of the time or their location, thereby reinforcing the reliability and responsiveness of your support services.
Frequently Asked Questions
1. Is the Messaging System available from the Starter plan?
2. What does it mean that I can serve two types of clients?
The versatility of our platform lies in its ability to cater to both in-house employees and external customers, supporting post-sale interactions effectively. Settings within the software can be adjusted to tailor your service model, enhancing user experience and simplifying account management.
3. Can I use the Messaging System to communicate with other agents?
Affirmative. Our Messaging System fosters uninterrupted dialogue with colleagues, facilitating seamless communication across different work environments.
4. Can I use the Messaging System to communicate with my clients or employees?
Absolutely. This Messaging System is designed to streamline communication with your client base and team members alike, offering a flexible channel for dialogue across any device. It highlights our commitment to adaptable communication solutions.
5. Is the Messaging System in any way limited?
To balance feature-rich offerings with affordability, our Messaging System's message retention is purposefully finite.
'Message Storage: Last 100' signifies that newer messages will replace the oldest, maintaining system efficiency. An expanded archive can be achieved through the Communication Add-On Pack, demonstrating the system's scalability.
6. Can my clients use the Messaging System on any device?
Indeed, clients are afforded the convenience of accessing the Messaging System through the Client Portal, reflecting our platform’s flexibility and our dedication to accessibility.
7. Do my Clients or Employees have to install anything?
There's no need for additional downloads; clients and employees can utilize the Messaging System directly through the Client Portal, showcasing the user-friendly nature of our platform.
8. Will the agent receive any notification when a client sends a message?
Certainly. Email notifications alert agents to new messages, ensuring continuous communication flow and responsiveness to client needs.
9. Will the Client receive any notification when a message is sent to them?
Similar to agent notifications, clients are also alerted via email to new messages, ensuring all parties stay informed and engaged.
10. Are my messages securely stored?
Leveraging the security and reliability of Microsoft Azure, our platform guarantees the confidentiality and integrity of your communications, hosted within dedicated Azure environments.
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