Codenica ITSM - Help Desk & Service Desk with Asset Management Software

SaaS Service Desk & Help Desk ticketing system for managing customer and employee requests, with integrated cloud asset management. Includes a knowledge base, client portal, chat, and messaging system. Extendable to a full ITSM solution with the Enterprise license.

Codenica ITSM

Currently available software language versions

EN FR ES DE PL

Codenica ITSM - Cloud Features Available Even with the Basic Starter License

Even with our most budget-friendly SaaS licensing plan, you get support for cloud service tickets, asset management, a client portal, a knowledge base, and an internal chat and messaging system.

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Help Desk

A highly customizable cloud help desk ticketing system that handles all types of inquiries from customers or employees.

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Asset Management

Manage and track company assets in the cloud, maintain comprehensive inventory records, create object relationships, and efficiently assign resources to users.

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Client Portal

A separate module for your clients or employees to view assigned assets, report issues, access the knowledge base, and use chat and internal messaging.

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Knowledge Base

Creation, modification, and sharing of ready-made solutions for recurring issues with your clients or employees.

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Company Chat

Real-time chat between support team members, as well as between clients or employees and the service team.

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Messaging System

An internal messaging system for communication among support team members, as well as between clients or employees and the service team.

Simple and Easy-to-Use Cloud Ticketing Software

Centralize all communication with your customers or employees on a modern SaaS platform, accessible from any device and location.

Simple and Modern SaaS Software

  • Work on any device (computer, tablet, mobile) from anywhere, in your preferred theme (dark, light).
  • Choose whether to support external customers or provide internal IT services to your employees.
  • Manage your company's assets and customer inquiries in one SaaS software with a built-in chat and messaging system.

Comprehensive Cloud Help Desk, Service Desk, and Asset Management Solution

Codenica ITSM - Modern SaaS Help Desk, Service Desk, and Asset Management Software seamlessly integrated with an advanced Client Portal.

Advanced SaaS Software for IT Asset and Software Inventory

Cloud asset management is an essential part of the Codenica ITSM platform, allowing easy configuration and management of all company resources.

Cloud Resource Management

  • Manage and inventory any company assets. Register purchase documents, warranties, and assign them to users.
  • Create relationships between resources by combining them into sets, and track the history of all activities.
  • Add and manage assets directly within tickets, changes, problems, and releases.

Knowledge Base as a Versatile Tool

Unlock the potential of the SaaS Knowledge Base for both clients and support teams, enhancing information accessibility and the quality of support.

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Knowledge Base

The Knowledge Base supports both customers and employees by providing a self-service help center where they can find answers independently. Additionally, it offers the support team quick access to internal knowledge, enabling them to respond to inquiries they may not immediately know the answers.

Screenshot showcasing the Knowledge Base.

Modern Cloud Client Portal for Customers and Employees

Offer exceptional service anytime, on any device, with a SaaS client portal equipped with live chat, messaging, knowledge base, and helpdesk ticketing access.

24/7 Client Portal

  • Provide your clients or employees with access to a knowledge base that delivers ready-made solutions for recurring requests, enhancing the efficiency of the helpdesk system.
  • Communicate professionally through the integrated live chat and internal messaging system within the platform.
  • Allow your clients or employees to view their assigned assets, documents, and manage their tickets, ensuring better support.

Cloud Change Management, Cloud Problem Management, and Cloud Release Management Aligned with ITIL

Implement seamless SaaS change management to keep pace with business evolution. Resolve complex IT issues with advanced SaaS tools. Enhance SaaS release processes to ensure consistent quality. Available exclusively for Enterprise license users.

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Change Management (ITIL)

Cloud change management is part of the Codenica ITSM designed for Enterprise license users. It enhances the way changes in IT infrastructure and applications are managed. By adhering to ITIL guidelines, it ensures that every modification minimizes risk and disruption, maintaining smooth operational flow.

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Problem Management (ITIL)

Cloud problem management is part of the Codenica ITSM designed for Enterprise license users. This tool is built for in-depth analysis of IT issues, enabling not only temporary fixes but also long-term resolution and prevention strategies.

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Release Management (ITIL)

Cloud release management is part of the Codenica ITSM designed for Enterprise license users. This tool allows your team to oversee the entire release process, from initial planning to final deployment. It ensures the smooth introduction of new features and updates.

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Real-Time Data Updates

Every saved change is instantly updated across all instances (phones, tablets, computers, etc.). This ensures that every user always has access to the latest information, eliminating the risk of working with outdated data.

Frequently Asked Questions

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