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Secure Help Desk Software on Microsoft Azure Cloud
Codenica ITSM - Help Desk & Service Desk with Asset Management Software prioritizes security by leveraging the Microsoft Azure cloud to ensure top-tier data protection and compliance. Microsoft Azure’s industry-leading security protocols, including encryption, multi-layer authentication, and regular audits, safeguard your data across the entire platform.
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Currently available software language versions
EN
FR
ES
DE
PL
Secure Foundation on Microsoft Azure
Robust cloud security for all your help desk and service desk needs.
Reliable Cloud Foundation
Our help desk and service desk software is built on Microsoft Azure’s enterprise-grade security, ensuring a secure and scalable foundation for all our cloud-based services.
Compliance and Industry Standards
With Microsoft Azure’s comprehensive compliance standards and advanced security protocols, we meet industry best practices, ensuring your data remains protected and fully compliant.
Advanced Protection Measures
From physical security of data centers to cutting-edge network infrastructure, Microsoft Azure’s security features meet the needs of even the most security-conscious organizations.
Data Encryption and Storage Protection
Ensuring confidentiality and integrity of your data in the cloud.
Data Protection in Transit (HTTPS)
We secure all data in transit using the HTTPS protocol, encrypting it to protect against eavesdropping and man-in-the-middle attacks. This safeguards sensitive information such as customer tickets and service requests across our help desk and service desk platforms.
Private Repositories in Microsoft Azure
Your data is stored in private repositories within Microsoft Azure’s private subnets, ensuring it's isolated from external threats. This reinforces the security of your information, making sure all internal data within our help desk and service desk software is kept confidential.
Secure File Storage and Authorized Access
All files stored in our help desk and service desk applications are kept in secure repositories with access strictly controlled through unique security keys. Only authorized users are permitted to view and interact with these files, ensuring that business-sensitive documents remain protected.
User Access Configuration
Granular permissions for each account to define the scope of user actions.
Role-Based Access
Codenica ITSM SaaS software supports role-based access control, allowing the creation of accounts with specific permissions tailored to each user. This provides fine-grained control over user actions, enhancing security and streamlining operations across the help desk and service desk platforms.
The Security of Your Data Is Our Top Priority
Security is a core element of our help desk and service desk software. With Microsoft Azure's robust cloud infrastructure, we ensure that your data is safeguarded with advanced security protocols. Our solutions are designed to provide secure, compliant, and reliable services, offering peace of mind for both your team and your clients.
Additional Security Measures
Comprehensive protection for the help desk and service desk system.
Routine System Audits
We perform continuous monitoring and regular security audits to identify and mitigate potential vulnerabilities in our systems.
Access Control
Role-based access controls ensure that users only have access to the data and features that are necessary for their specific job responsibilities.
Backup and Data Recovery
Automated backups and a comprehensive disaster recovery plan ensure the safety and availability of your data, even in the event of system failures.
Security Training
Our staff undergoes regular security training to stay updated on emerging threats and best practices for maintaining data security.
