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Secure Help Desk in the Cloud. Data Protection Built on Microsoft Azure
Codenica ITSM + ITAM uses Microsoft Azure’s security architecture to protect IT asset management and help desk / service desk operations with encryption, isolated repositories, and role-based access control. This approach ensures continuous data protection, regulatory compliance, and reliable operation of the entire platform.
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A Secure and Stable Foundation Built on Microsoft Azure
The entire Codenica ITSM + ITAM architecture is designed around the Microsoft Azure cloud, providing a high level of security, operational stability, and compliance for organizations processing sensitive data.
Infrastructure Foundation
Codenica ITSM + ITAM operates on Microsoft Azure cloud infrastructure, which is widely used by government, financial, and technology organizations worldwide. This ensures a stable, scalable, and proven technological foundation that meets the requirements of business-critical systems.
Compliance and Data Protection
The Azure platform complies with a wide range of security standards and regulatory requirements, including data protection and business continuity obligations. As a result, data processed within Codenica is stored and protected in accordance with industry best practices and applicable legal regulations.
Security at Every Layer
Security in Azure covers physical protection of data centers as well as advanced network controls, monitoring, and environment isolation. This multi-layered security architecture helps protect both data and system access, even in highly demanding operational scenarios.
Data Encryption and Secure Storage
Data processed in Codenica ITSM + ITAM is protected at every stage - from transmission and storage to controlled user access. We rely on encryption and isolation mechanisms provided by Microsoft Azure to ensure confidentiality, integrity, and controlled access to company information.
Data Protection in Transit (HTTPS)
All communication between the user’s browser and the Codenica ITSM + ITAM system is performed exclusively over encrypted HTTPS connections. This protects data transmitted during system usage - including ticket content, user information, and attachments - against interception or modification during transmission.
Private Repositories in Azure
System data is stored in private repositories operating within isolated Microsoft Azure subnets. These repositories are not publicly accessible from the internet, and access is strictly controlled through network-level restrictions and application permissions. This approach significantly reduces the attack surface and protects data from unauthorized external access.
Secure File Storage and Authorized Access
Attachments, images, and documents stored in Codenica ITSM + ITAM are saved in secure repositories that can only be accessed through authorized, time-limited access mechanisms. Files are not publicly exposed, and viewing is restricted exclusively to users with appropriate permissions defined within the system.
User Access Configuration
Access control is a fundamental element of IT environment security. Codenica ITSM + ITAM enables precise definition of user permissions so that each user has access only to the functions and data required for their role within the organization.
Role-Based Access Control (RBAC)
Codenica ITSM + ITAM uses a role-based access control (RBAC) mechanism that allows administrators to assign clearly defined permission sets to users. Each role specifies which modules, data, and operations a user can access, helping reduce the risk of unauthorized actions. This approach simplifies account management, strengthens system security, and supports consistent access policies across the entire organization.
Data Security as a System Foundation
Data security in Codenica ITSM + ITAM is not an add-on or a configurable option, but an integral part of the system architecture. The platform is built on Microsoft Azure infrastructure, enabling the use of mature mechanisms for data protection, environment isolation, and access control. As a result, organizational data is protected at every stage-from storage and processing to user access. This approach ensures system stability, regulatory compliance, and practical security in everyday operation.
Additional Security Measures
The security of Codenica ITSM + ITAM is not based solely on Microsoft Azure cloud infrastructure, but also on continuous operational processes that minimize risk and ensure service continuity. The mechanisms below complement the system architecture and are responsible for its day-to-day resilience against threats.
Regular Security Audits
Codenica ITSM + ITAM undergoes regular security reviews covering both application configuration and the underlying infrastructure layer. These audits help identify potential risks at an early stage and allow corrective actions to be applied before they impact system stability or data security.
Access Control and Role Separation
Access to system data and functionality is strictly controlled based on user roles. RBAC mechanisms make it possible to precisely define who can view, edit, or manage specific areas of the system, significantly reducing the risk of unauthorized actions.
Backups and Data Recovery
System data is regularly backed up, and recovery procedures enable rapid restoration of operations in the event of failures or operational errors. This ensures business continuity and protection of critical information.
Security Awareness Within the Team
The team responsible for developing and maintaining the system continuously updates its knowledge of application security and data protection. This results in informed architectural decisions and contributes to stable and secure platform operation.
