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Secure Help Desk Software on Microsoft Azure Cloud
Security is our top priority, which is why our Help Desk Software is built on the Microsoft Azure cloud.
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Currently available software language versions
EN,
FR,
ES,
DE,
IT,
UA,
PL
Secure Foundation on Microsoft Azure
Top-tier cloud security.
Solid Foundation
Our help desk and service desk software leverages Microsoft Azure’s robust enterprise-grade security, providing a secure foundation for all our cloud services.
Compliance Requirements
Microsoft Azure’s comprehensive compliance requirements and advanced security features ensure that your data is protected according to industry best practices.
Security Sensitivity
From the physical security of data centers to network infrastructure, Microsoft Azure's security measures are designed to meet the needs of the most demanding organizations.
Data Encryption and Storage Security
Ensuring confidentiality and data integrity in the cloud.
Data Protection in Transit (HTTPS)
We use HTTPS protocol for our help desk and service desk platforms to encrypt data in transit, safeguarding information from eavesdropping and man-in-the-middle attacks. This protects sensitive data such as customer tickets and service inquiries.
Private Repositories in Azure
Data storage is a key component of our security strategy. We store your data in private repositories within Microsoft Azure's private subnets, shielded from external access. This adds an extra layer of security, keeping internal information within the help desk & service desk software confidential and protected from unauthorized access.
Secure File Storage and Authorized Access
Our help desk and service desk applications store files in secure repositories, with access controlled by unique keys. These keys ensure that images and documents are viewable in your browser, maintaining confidentiality. This approach guarantees that only authorized personnel can access sensitive files, protecting your business.
User Access Configuration
Granular permissions for each account to define the scope of user actions.
Role-Based Access
Codenica ITSM SaaS software allows the creation of accounts with role-based permissions, assigning specific rights to individual users. This approach enables precise control over the actions each user can perform, enhancing both security and operational efficiency.
The Security of Your Data Is Our Top Priority
Our commitment to security in our help desk and service desk solutions, backed by the reliability of Microsoft Azure, ensures that your data is protected with industry-leading security measures. We understand the importance of safeguarding your information and are dedicated to providing secure, reliable, and compliant cloud solutions.
Additional Security Measures
Comprehensive protection for the help desk and service desk system.
Regular Security Audits
Continuous monitoring and regular audits of our systems to quickly identify and address potential security vulnerabilities.
Access Control
Role-based access controls ensure that users can access information and features appropriate to their job roles.
Backup and Data Recovery
Automated backups and a robust disaster recovery plan to prevent data loss and ensure business continuity.
Security Training
Regular training programs for our staff to ensure awareness of the latest security threats and best practices.
