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Secure Cloud Software on Microsoft Azure

Securing our cloud-based software hosted on Microsoft Azure is our top priority

Secure Foundation on Microsoft Azure

Cloud Security at its Best

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Secure Foundation

Our service desk and help desk solutions leverage the robust, enterprise-grade security of Microsoft Azure, providing a secure foundation for all our cloud services.

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Compliance Coverage

Microsoft Azure's comprehensive compliance coverage and state-of-the-art security features ensure that your data is protected with the best practices in the industry.

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Security Sensitive

From physical data center security to network infrastructure, Azure's security is designed to meet the needs of the most security-sensitive organizations.

Data Encryption and Storage Security

Ensuring Confidentiality and Integrity of Data

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Safeguarding Data in Transit (HTTPS)

We use HTTPS protocol for our help desk and service desk platforms to encrypt data in transit, securing information against eavesdropping and man-in-the-middle attacks. This protects sensitive data like customer tickets and service requests.

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Private Repositories in Azure

Data storage is key to our security strategy. We keep your data in private repositories on private Azure subnets, shielded from external access. This adds an extra security layer, keeping your service desk information confidential and safe from unauthorized access.

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Secure File Storage and Access

Our help desk and service desk apps store files in secure repositories, with access governed by unique keys. These keys make images and documents accessible in your browser, ensuring confidentiality. This approach guarantees that only authorized personnel can view sensitive files, protecting your business.

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User Access Configuration

Assign Detailed Permissions for Every Account to Define the Scope of User Actions

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Role-Based User Access

Create accounts with role-based permissions within the system, assigning specific rights to individual users. This approach allows for precise control over the actions each user can perform, enhancing security and operational efficiency.

Screenshot presents the access settings in the Helpdesk & Service Desk system
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We Prioritize Security for Your Peace of Mind

Our commitment to security in our help desk and service desk offerings, powered by the reliability of Microsoft Azure, ensures that your data is protected with industry-leading security measures. We understand the importance of keeping your information safe and are dedicated to providing secure, reliable, and compliant cloud solutions.

Additional Security Measures

Comprehensive Protection for Your Service Desk

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Regular Security Audits

Continuous monitoring and regular audits of our systems to quickly identify and address potential vulnerabilities.

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Access Control

Role-based access controls ensure that users can only access information and functionalities relevant to their job roles.

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Data Backup and Recovery

Automated backups and a robust disaster recovery plan to prevent data loss and ensure business continuity.

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Security Training

Regular training programs for our staff to ensure they are aware of the latest security threats and best practices.

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