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Real-Time Messaging System for Help Desk & Service Desk
Codenica ITSM provides a cloud-based messaging system fully integrated with the help desk and service desk software. It enables seamless communication between support teams, customers, and employees, ensuring real-time collaboration, message tracking, and secure information exchange within a centralized platform.
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Currently available software language versions
EN
FR
ES
DE
PL
Universal Messaging System Accessibility
Instant messaging on any device, keeping teams and customers connected at all times.
Always Connected
The integrated messaging system in the cloud-based help desk and service desk software ensures that no message is ever missed. If a team member or customer sends a message while the recipient is offline, an automated email notification is triggered. This feature maintains communication continuity, providing timely updates and responses regardless of device, location, or online availability.
Instant Messaging for Help Desk Teams and Customers
Instant and efficient communication without the need for refreshing, ensuring seamless collaboration.
Seamless and Instant
- Messages are delivered in real time without requiring page refreshes, improving response times and enhancing the overall user experience.
- The inbox securely stores messages, allowing users to reference past conversations and reuse important information when needed.
- Internal messages can be sent to individual or multiple recipients simultaneously, optimizing collaboration and ensuring critical updates reach the right people.
Internal Messaging System Enhances Team and Client Interactions
A cloud-based messaging solution that streamlines internal collaboration and customer communication within the help desk and service desk system.
Seamless Team Communication
Enables real-time collaboration between agents, accelerating problem resolution and ensuring that critical information is shared efficiently across the support team.
Direct Client Messaging
Facilitates real-time communication with customers and employees, enhancing response speed and support quality within a secure and centralized SaaS platform.
Secure Messaging for Customers and Employees in the Client Portal
Seamless, cloud-based communication between customers, employees, and help desk support agents, ensuring efficient service without interruptions.
Reliable Availability in the Client Portal
The integrated messaging system in the help desk and service desk software ensures that when customers or employees send messages through the Client Portal to a support agent who is offline, the agent receives an email notification. This guarantees that no inquiry is missed, enabling uninterrupted support. With cloud-based accessibility, customers and employees always have a direct line to assistance, regardless of time, location, or device.
Group Messaging for Teams and Customers
Streamline team collaboration and customer engagement with group messaging capabilities.
Mass Messaging for Teams and Customers
The integrated messaging system in the cloud-based help desk and service desk software enables users to send messages to multiple recipients at once. This feature improves internal team collaboration and customer engagement by ensuring that all relevant parties receive updates simultaneously. By streamlining workflows, mass messaging enhances efficiency, reduces response times, and improves overall service quality.
Frequently Asked Questions
