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Business messages in one system
In the Codenica application, a message does not disappear into a private inbox or an unrelated messenger. You can write to an agent, employee, customer or several recipients at once, while the recipient reads it when available. The system keeps the history, sends an email notification to an offline recipient and lets the conversation continue in the Client Portal. Codenica Cloud stores data in Microsoft Azure, while Codenica On-Premise runs inside your company, at your company's address and on its infrastructure.
Business messaging when not everyone is online
Messages in the Codenica system do not require all participants to meet at the same time. A user can write from a computer, phone or tablet, while the recipient reads the message later in a browser. Codenica Cloud provides access over the internet, while Codenica On-Premise runs inside the company network without an internet connection. Changing devices does not remove the conversation or its earlier arrangements.
Send first, return to the matter later
Not every piece of information needs an immediate response. An employee can describe a problem before the team starts work, a customer can add details when they have them and an agent can reply after checking the matter. If the recipient is not signed in, the system can send an email notification about the new message. When the user returns to the application, the message is still there together with the earlier conversation history.
Business messaging without reloading the view
The messaging system in the Codenica application delivers new content immediately when the recipient has the application open. If the recipient is away, the message remains in their inbox and an email notification can let them know about it. This is a different way of working from a conversation where everyone has to reply at once. You can write, close the application, return to the matter later and still have the complete communication record in front of you.
One inbox, complete history
- Messages appear in the inbox without manually refreshing the page. The user sees a new message straight away but does not have to reply in the same minute. This suits questions, arrangements and information that deserve a moment of thought.
- The history shows the order in which information was shared. You can check what was written, return to the arrangements while handling a ticket and pass the matter to another person without searching for context across several email inboxes.
- A message can go to one person, several agents or a selected group of recipients. The same system can therefore handle a short internal arrangement, an update for the team and a message intended for customers or employees.
Business messages for different relationships
Not every contact inside a company looks the same. One day an agent passes an update to a colleague, and the next day they answer a customer or an employee using the Client Portal. The messaging system in the Codenica application keeps these situations in one environment with their history and permissions. Codenica Cloud stores data in Microsoft Azure, while Codenica On-Premise keeps it inside the company's infrastructure.
Internal messaging system
Internal messages are useful for sharing decisions, questions and information that should not be scattered across private messaging apps. An agent can describe the state of a ticket, an employee can add a missing detail and the person taking over the matter can see the earlier conversation. This record helps IT and help desk teams work together without creating extra threads just to preserve the context.
Contact with customers and employees
A customer or employee does not have to fit their question into the hours when an agent is available. They can send a message describing the matter, asking a question or adding information, and the team can reply after reviewing it. If the message concerns a full support case, work can continue in a ticket without losing the earlier contact.
The Client Portal as a place to receive messages
The Client Portal gathers messages addressed to a customer or employee in one easy-to-find place. Users do not have to remember which email address was used or ask someone to resend earlier arrangements. They can sign in, check their matters and read a new message together with its context. Codenica On-Premise can make the Client Portal available under the company's local address.
Contact history kept with the user account
A message sent by the team is not an isolated email that has to be matched to a person and a matter later. It reaches the user's account in the Client Portal, where earlier messages and replies can be revisited. If the recipient is not using the system at the time, an email notification lets them know about the new message.
Send information to a selected group
Some information concerns one person, while other information belongs to the whole team or several customers. The messaging system in the Codenica application lets you select several recipients and send them the same message without making several copies. You can inform agents about a change, pass a shared arrangement to customers or send an organizational update to employees. The team keeps control over who received the message.
A message without duplicated content
Group messages are useful when everyone needs the same, consistent version of information. Prepare the message once, choose the recipients and avoid the risk that an important sentence disappears from the next copy or that a different version of an arrangement is sent. This works well for team work, communication with several people on the customer side and information shared between company branches.
Frequently asked questions
