A knowledge base acts as a dynamic, organized repository for both internal and external information dissemination. Internally, it encompasses a wide array of documentation including company policies, procedural updates, training materials, strategic outlines, and more. Externally, it enhances customer support through a self-service portal, offering round-the-clock access to frequently asked questions, product details, or specific subject matter insights.
If you like the Knowledge Base in our Helpdesk and Service Desk software with Asset Management, we encourage you to create a free business account
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