Asset Management Software

Asset management software is a digital solution designed to simplify the tracking, management, and optimization of company assets. It covers both tangible assets, such as equipment, devices, and vehicles, and intangible assets, such as intellectual property. The software streamlines the tracking of asset locations and their condition, enabling strategic asset utilization and cost reduction.

In the context of asset management software integrated with help desk functions, an 'Agent' is a globally used term referring to a user who operates in both areas. Agents are application users who manage customer inquiries and service tickets through the help desk component while simultaneously overseeing company assets using asset management features (equipment inventory).

Yes. With this asset management and IT resource management software, a single subscription can support multiple agents, though not simultaneously. The software uses concurrent licensing, which automatically logs out the previous user when a new login occurs. This approach is suitable for small organizations that prioritize cost efficiency over simultaneous access.

No installation is required to run the asset management software on any device (phone, tablet, computer, etc.) and start using it. The software is accessible from any device and location, highlighting the convenience of cloud-based work, which enables flexible working conditions, including remote work capabilities.

While computer inventory and IT asset management are common uses, asset management software goes beyond these boundaries. It allows for the tracking and inventory of any items (company assets), giving users the autonomy to catalog virtually anything. From construction tools to medical supplies, you can create your own inventory models and define the types of relationships between them.

Of course, the Client Portal is specifically designed to provide this visibility. Employees can log in to view the assets assigned to them (computers, software, licenses, etc.) and documents. Access permissions can (and should) be customized to ensure visibility or to hide selected information as needed.

Granting access to the Client Portal involves initiating an account for internal employees through the main application (with just one click of a button), while external clients can register themselves. This process seamlessly integrates them into the entire asset management ecosystem, making their data easily accessible in the inventory. To initiate a new employee account on the Client Portal, navigate to the Portal tab in the selected employee's properties within the inventory and click the button to set up their account with a single click.

Real-time data refreshing in asset management software means that inventory and asset data update instantly across all instances (phones, tablets, computers, etc.) as soon as changes are made, eliminating the need for manual refreshing.

Utilizing the robust Microsoft Azure cloud infrastructure, the asset management software ensures secure data storage in private databases dedicated to each company. Enhanced security measures and access controls protect sensitive information.

Absolutely, all files, including photos added to assets, are securely stored and protected in segregated Azure repositories. This security is reinforced by unique, time-limited security keys, ensuring data integrity and confidentiality.