Interested in our Help Desk software for Small Business?
Register for a free business account today
Already have an account?
Log In
Help Desk System and Asset Management for Small Business
Our cloud-based SaaS help desk software Codenica ITSM is designed as a comprehensive solution, offering essential tools for customer support and asset management at an affordable price.
Already have an account?
Log In
Currently available software language versions
EN
FR
ES
DE
PL
Full 24/7 Access from Any Device, Anywhere in the World
The true power of cloud-based SaaS web applications, the essence of every modern business, regardless of its size.
SaaS Web Application
The cloud-based SaaS model of help desk software with asset management guarantees unparalleled flexibility, enabling access from any device and location, at any time. This allows small businesses to respond quickly to customer inquiries, maintaining high service levels regardless of geographical or technological barriers.
Asset Management for Small Business
Manage company assets from any device, at any time and place.
Asset Management
Our cloud-based SaaS asset management system for small business supports managing various company resources (not just IT), allowing for easy tracking of both physical and digital assets in a single application. This consolidation improves resource utilization and simplifies organization, leading to increased operational efficiency.
Even the Lowest-Cost Starter License Offers Extensive Features
Comprehensive capabilities on a small business budget.
Cost-Effective Help Desk
The cloud-based SaaS help desk software for small business is designed to deliver maximum capabilities at minimal cost, making it one of the most value-packed solutions on the market. Our lowest-cost Starter license combines essential features like help desk, client portal, asset management, chat, knowledge base, messaging system, and advanced Microsoft Azure security at an affordable price. This plan enables small businesses to provide effective customer or employee support and manage assets efficiently, without straining the budget.
Security in Microsoft Azure
Data protection and privacy in isolated repositories.
Microsoft Azure
The cloud-based SaaS help desk system for small business utilizes Microsoft Azure's robust security features, ensuring data protection in private subnets and repositories. Small businesses benefit from Azure's comprehensive security measures, securely safeguarding sensitive customer information and company data.
Client Portal
Available 24/7 from any device and location, designed for your clients or employees.
Client Portal
The client portal in this cloud-based SaaS help desk system provides self-service options for your clients or employees. With features like knowledge base access, chat, internal messaging, issue reporting, and progress tracking, it allows users to quickly find solutions on their own, boosting satisfaction and empowering them to resolve issues independently.
Concurrent Licensing Offers Great Savings
One account shared by multiple users means significant savings.
Concurrent Licensing
With concurrent licensing, small businesses can share one account across multiple users, offering a cost-effective solution. This flexible approach ensures that the help desk system is available as needed without the expense of multiple individual licenses, making it an ideal choice for businesses with variable user requirements.
Flexible Pricing, Pay Only for What You Use
Optimizing company expenses by paying only for the functionality you actually use.
Customizable Pricing
Our cloud-based SaaS model allows small businesses to scale help desk and asset management features based on actual needs, eliminating costs for unused functionality. This flexible pricing approach ensures companies pay only for what they use, improving cost-efficiency and aligning with business growth.
Modern Technology Improves Customer Service
Leveraging modern technology for better customer service brings immediate benefits to small businesses.
Better Service Means More Customers
By adopting a cloud-based SaaS web application for help desk and asset management, small businesses can optimize customer service, improve efficiency, and offer a more seamless experience. This technology-driven approach not only elevates service quality but also strengthens the business’s position in the competitive market, contributing to long-term growth.
Real-Time Data Updating
Leveraging cloud-based SaaS technology, the help desk and asset management software operates on a real-time data refresh system. Data changes in ticket handling and asset management instantly propagate across the application and client portal, eliminating the need for manual refreshes. Users can also customize update intervals to best fit their workflow needs.
