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IT Help Desk and Asset Management Software
Comprehensive IT asset management, ticket management, client portal, knowledge base, company chat, and internal messaging system are included with the basic Starter license. Advanced service desk features such as change management, problem management, and release management are available with the Enterprise license.
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Currently available software language versions
EN
FR
ES
DE
PL
IT Ticketing System
A powerful ticketing system that supports both customers and employees.
IT Ticketing System
Ticketing system, delivered as part of a cloud-based SaaS solution, is a globally recognized method for handling service requests from both customers and employees. It ensures efficient communication and fast issue resolution, with clear documentation of actions and outcomes. This approach is vital for maintaining high-quality IT services. Additionally, the system allows for prioritization of issues, ensuring that critical matters are addressed first.
IT Asset Management and Equipment Tracking
Easily manage IT assets and track company equipment with customizable models.
IT Asset Management
Asset management software, delivered as a cloud-based SaaS solution, simplifies the creation of detailed inventories for IT assets. You can create custom tracking models for various types of equipment such as computers, hardware, software, licenses, and consumables, along with any other assets. This flexible approach ensures complete management and optimization of resources. The centralized cloud-based database on Azure allows for precise tracking of all company assets, enhancing operational efficiency and scalability.
Change Management
Advanced IT change management for smooth transitions.
Change Management
Aligned with ITIL best practices, the change management module in the service desk software (Enterprise license) ensures smooth and effective modifications to IT infrastructure, software, and services. This SaaS-based solution minimizes risk, facilitates transparent auditing, and provides full documentation of actions, supporting compliance and regulatory requirements.
Problem Management
Proactive IT problem resolution.
Problem Management
The problem management module in the service desk software (Enterprise license) proactively reduces downtime and enhances the stability and reliability of IT services. By utilizing historical incident data, this SaaS-based solution helps identify root causes, prevent recurring issues, and improve overall service quality, ensuring better operational continuity.
Release Management
Streamlined IT deployment processes through efficient release management.
Release Management
Release management ensures compliance and minimizes disruptions, which is critical for maintaining high-quality IT services and user satisfaction. The release management module in the service desk software (Enterprise license) meticulously organizes the deployment process, focusing on minimizing disruptions and ensuring a smooth transition for new updates and changes. Delivered as a SaaS solution, it supports seamless updates and agile deployment across all teams.
Knowledge Base
Leveraging information for self-service and autonomous support.
Knowledge Base
The knowledge base, part of our cloud-based SaaS software, offers your customers easy access to valuable information, guides, FAQs, and troubleshooting steps. This reduces reliance on direct support and promotes self-sufficiency. By enriching the knowledge base with articles, guides, and solutions, your organization can share knowledge more effectively, enhancing overall support and operational efficiency.
Client Portal for Your Customers or Employees
Self-service with comprehensive tools for customers or employees.
Client Portal
Asset management and ticketing software, delivered as a cloud-based SaaS solution, includes a client portal that functions as a self-service hub. It provides your customers or employees with access to a knowledge base, service request management, chat, internal messaging, and a view of their assigned assets and documents in the inventory. The user-friendly design and intuitive navigation ensure that users can easily find the resources and support they need.
Internal Messaging System
Asynchronous support available whenever needed.
Integrated Messaging System
The integrated internal messaging system, available as part of our cloud-based SaaS solution, enhances company chat by offering a versatile, asynchronous communication method within the software. It complements direct interactions and allows for file attachments and screenshots, providing additional context for support inquiries and increasing the effectiveness of problem resolution.
Company Chat
Instant support and quick assistance for your customers or employees.
Company Chat
The live chat feature, available as part of our cloud-based SaaS solution, provides real-time assistance for ticket handling, troubleshooting, or any IT-related inquiries. This significantly reduces resolution times, boosts user satisfaction, and fosters a collaborative environment among agents. It enables immediate help for both customers and employees, enhancing communication and team coordination.
