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IT Help Desk and Asset Management Software
Comprehensive IT asset management, ticket management, client portal, knowledge base, company chat, and internal messaging system available from the basic Starter license. Service desk features like change management, problem management, and release management are available with the Enterprise license.
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Currently available software language versions
EN,
FR,
ES,
DE,
IT,
UA,
PL
IT Asset Management and Company Equipment Tracking
Easily manage IT assets and track company equipment with customizable models.
IT Asset Management
The IT asset management software streamlines the process of creating detailed inventories of IT assets. It allows you to create custom tracking models for various types of equipment, including computers, hardware, software, licenses, and consumables, as well as any other assets. This approach ensures comprehensive management and optimization of resources. The central cloud-based database on Azure facilitates precise tracking of all company assets.
IT Ticketing System
A ticketing system that significantly supports both customers and employees.
IT Ticketing System
The IT ticketing system is a globally recognized method based on 'tickets' that represent service requests from customers or employees. Efficient communication channels ensure quick resolution of issues with clear documentation of actions and outcomes, which is crucial for maintaining high-quality IT services. The ticket management software also facilitates prioritization of issues.
Change Management
Precise and advanced IT change management.
Change Management
Aligned with ITIL best practices, the service desk software (Enterprise license) ensures that IT infrastructure, software, and service modifications are executed smoothly and effectively, which is critical for IT departments. This approach minimizes risk and provides transparent auditing of actions, supporting compliance and management requirements.
Problem Management
Proactive IT problem resolution.
Problem Management
The service desk software (Enterprise license) offers problem management that significantly reduces downtime and increases the stability and reliability of IT services by taking a proactive approach to improve operational continuity. Utilizing historical incident data, the software helps identify root causes, preventing recurring issues and improving service quality.
Release Management
Streamlined IT deployment processes through efficient release management.
Release Management
Release management ensures compliance and minimizes disruptions, which is crucial for maintaining high-quality IT services and user satisfaction. The service desk software (Enterprise license) meticulously organizes the release process, focusing on minimizing disruptions and ensuring a smooth transition for new updates and changes.
Client Portal for Your Customers or Employees
Self-service with comprehensive tools for customers or employees.
Client Portal
The IT asset management and ticketing software also provides a client portal that serves as a self-service hub, offering your customers access to a knowledge base, service request management, chat, internal messaging, and a view of their assigned assets and documents in the inventory. The user-friendly design and intuitive navigation ensure that your customers can easily find the resources and support they need.
Knowledge Base
Leveraging information for self-service and autonomous support.
Knowledge Base
The knowledge base provides your customers with easy access to information, guides, FAQs, and troubleshooting steps, reducing reliance on direct support and promoting a culture of self-sufficiency. Enriching the knowledge base with articles, guides, and solutions allows for knowledge sharing and enhances support across the organization.
Company Chat
Instant support and quick assistance for your customers or employees.
Company Chat
The chat feature offers real-time assistance with ticket handling, advice, or any IT-related inquiries, significantly reducing resolution times and increasing user satisfaction. This feature not only facilitates immediate help for customers or employees but also supports communication between agents, promoting a collaborative environment.
Internal Messaging System
Asynchronous support available whenever needed.
Integrated Messaging System
The integrated internal messaging system enhances the company chat by offering a versatile, asynchronous communication method within the software, complementing direct interactions. It allows for file attachments and screenshots, providing context to support inquiries and increasing the effectiveness of problem resolution.
