Helpdesk & Service Desk with Asset Management Software

When deciding between help desk software and service desk software, it's important to understand the key differences and determine which aligns better with your organization's needs.

Help desk software primarily focuses on the rapid resolution of immediate technical issues and user problems, often dealing with incident management and basic troubleshooting. It's ideal for businesses looking for a straightforward solution to manage user requests and fix problems efficiently.

On the other hand, a service desk software offers a broader scope, encompassing not only incident resolution but also managing service requests and providing an integrated approach to IT service management (ITSM). It aligns IT services with the wider business strategy and includes processes like change management, asset management, and more strategic IT processes.

In the help desk system, you can choose whether you will be serving your internal employees or external customers.

Besides the mere difference in naming within the help desk system (employee or client), an additional difference is that when you serve your external customers, they can independently create their accounts in the Client Portal, and this information appears in the system automatically.

When serving employees within the company, they can use the Client Portal only after you create an appropriate account for them.

Yes, you can use the Help Desk & ServiceDesk with Asset Management software with just one purchased subscription by several agents, but not simultaneously. Logging into the system from any device (mobile, tablet, computer) causes the previous session to be automatically and immediately logged out.

This type of access is called concurrent licensing, which means using the license by one user at a given time.

If such a form of use does not bother you and you represent a really small company that does not yet have stable revenues, and every cost of operation is burdensome - you might consider this option of use.

No, and that's the best part. No deployments and no installations of anything.

Your help desk & servicedesk with asset management software is waiting for you in your subdomain and is ready to operate all the time. Regardless of which device or location you want to connect from.

Want to work from home? Go right ahead.

Do you want to help your client or employee solve a problem or answer a question, but you're just riding the subway and only have your phone? Go right ahead.

Your client won't see the difference. This and many other aspects of working in the cloud on SaaS software open up completely new work possibilities.

No, your clients or employees in the company don't need to install anything.

They simply launch the Client Portal, which is a specially prepared part of the Help Desk & Servicedesk software for them. They can access the Client Portal from their phone, tablet, or computer using their favorite browser.

In the Client Portal, they have immediate access to the Knowledge Base with ready answers to the most common questions, they can see what documents and assets are assigned to them, they can start a live chat with support or write an internal message. They can also report any problem or monitor the resolution of previously reported tickets in real time.

Yes, regardless of where you are or whether you use your phone, tablet, or computer, your clients or employees will not see any difference.

The Helpdesk & ServiceDesk with Asset Management software takes advantage of the vast capabilities offered by Microsoft Azure cloud.

Data is securely stored within private Azure subnets, in separate databases for each company. Access is segregated by subdomains and utilizes the latest user authentication and authorization mechanisms.

Yes, all files added to the Helpdesk & Servicedesk with Asset Management system are securely stored in private, segregated Microsoft Azure repositories with no external (public) access.

The software displays all your files without any problem only because it uses a special security key, which is systematically generated on the server side of the application at a designated time interval. Such a key is always unique for each company and works only for a specified time.

To see for yourself, open any file from the Helpdesk & ServiceDesk with Asset Management software in a separate tab and check its address - you will see the security key added there.