Codenica Helpdesk & Servicedesk Software

Helpdesk & Service Desk with Asset Management Software

SaaS ITSM software for Help Desk and Service Desk Support with Asset Management in Your Company

Currently available software language versions

EN, FR, ES, DE, IT, UA, PL

If you like our Help Desk and Service Desk software with Asset Management, we strongly encourage you to create a business account.

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  • Access to discounts and special offers

All-in-One Software Solution for Support, Asset Management, and Client Interaction

Advanced Helpdesk, ServiceDesk, Asset Management, and Client Portal for Better Service to Your Customers and Employees

Starter Plan Features Overview

Explore the Extensive Customer Service Options Our Help Desk and ServiceDesk System Offers, Even in the Most Budget-Friendly Plan

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Ticketing System

Deeply customizable ticketing system catering to all kinds of requests from clients or employees.

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Asset Management

Creating and managing corporate assets, linking them in relationships with others, and assigning to users.

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Client Portal

View assigned assets, use the Knowledge Base, send messages, chat with support, and report issues.

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Knowledge Base

Develop, modify, and instantly share with clients pre-designed solutions for frequent issues.

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Live Chat

Live chat operating in real-time between team members, and between clients or employees and support.

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Messaging System

Send messages with attached files, both among team members and between a client or employee and support.

Streamlined Help Desk & Service Desk Solutions with Integrated Asset Management

Centralize All Customer Communications and Assets on One Platform for Efficient Support Monitoring

A Simple and Modern Software

  • Work on any device (desktop, tablet, mobile) from anywhere, in your preferred theme (dark, light).
  • Choose whether you want to support external customers or, as an IT department, provide services to employees within your own company.
  • Manage your company's assets and customer inquiries in one software with built-in live chat and messaging system.
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Asset Management Made Simple

Easily Customize and Categorize Your Company's Assets, Linking Them to Documents and Users for Streamlined Management

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Asset Management

  • Inventorize any assets in your own style. Register their purchase documents, warranties, and assign them to users.
  • Create relationships with other assets by combining them into sets and control the history of all their activities.
  • Add and manage assets directly within tickets, changes, problems, and releases in the helpdesk system.

Accessible Modern Client Portal

Offer Exceptional Service Anytime, Anywhere with a Modern Client Portal, Featuring Live Chat, a Messaging System, and Ticketing Access

24/7 Self-Service Portal

  • Your clients have access to the Knowledge Base, which provides ready-made solutions for recurring requests, enhancing the efficiency of our helpdesk solution.
  • Get closer to your customers by communicating through the integrated live chat and messaging system, a core feature of our helpdesk platform.
  • Allow your clients or employees to view assets, documents, and tickets assigned to them, ensuring seamless management and support through our helpdesk system.
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Knowledge Base: A Dual-Purpose Tool

Unlock the Power of Our Knowledge Base for Both Clients and Support Staff, Enhancing Information Accessibility and Support Quality

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Knowledge Base

Empower your customers with a self-service hosted help center through our Knowledge Base, allowing them to find answers independently. Simultaneously, provide your support team with quick access to internal knowledge, assisting them in addressing queries they may not immediately know the answer to.

Screenshot Showcasing the Knowledge Base Interface in the Codenica Helpdesk & Servicedesk System

Mastering ITSM/ITIL-Compliant Change Management

Exclusively in the Enterprise Plan: Implement Seamless Change Management to Keep Pace with Business Evolution

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Change Management (ITSM / ITIL)

The ServiceDesk software, designed for the Enterprise Plan users, transforms the way changes in IT infrastructure and applications are managed. By adhering to ITSM/ITIL guidelines, it ensures that every modification minimizes risk and disruption, maintaining a smooth operational flow.

Screenshot of the Codenica Servicedesk System Displaying the Change Management Interface

Advanced Problem Management for Enterprises

With the Enterprise Plan, Navigate Complex IT Challenges Using Our ITIL/ITSM-Ready Tools for Superior Problem Resolution

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Problem Management (ITSM / ITIL)

Elevate your IT service management with our sophisticated Problem Management feature, part of the ServiceDesk offering for Enterprise Plan subscribers. This tool is designed to delve deep into the root causes of IT issues, facilitating not just a temporary fix but a long-term resolution and prevention strategy.

Screenshot from the Codenica ServiceDesk System showing the Problem Management interface

Streamlined ITIL/ITSM-Compliant Release Management

Optimized for the Enterprise Plan: Facilitate Efficient Release Processes to Ensure Consistent Service Quality

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Release Management (ITSM / ITIL)

With the Release Management tool, your team gains the ability to oversee the entire release process, from initial planning to final deployment. This ensures not only the smooth introduction of new features and updates but also the maintenance of system integrity and performance post-release. Equip your organization with the tools it needs to manage releases efficiently, minimizing disruptions and maximizing operational excellence.

Screenshot from the Codenica ServiceDesk System displaying the Release Management interface

Gamification at Work

Engage and Motivate with Our Gamified System, Rewarding Every Action to Encourage Continuous Improvement

Level Up Like a Boss

  • No matter whether you're creating or editing assets, resolving tickets, or developing new solutions in the Knowledge Base - for all your actions, you'll earn XP points.
  • Collect XP points and unlock stylish frames for your avatar, subtly letting everyone know you're the office star!
  • Gaining XP points also allows you to unlock colorful backgrounds, which you can use on your profile page.
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Updating Data in Real-Time

Every saved change is immediately updated across all instances. This ensures that your team always has access to the most current information, eliminating the risk of working on outdated data. The feature supports decision-making with the latest insights, enhancing team collaboration and efficiency.

Frequently Asked Questions

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