Help Desk & Service Desk with Asset Management Software

Help desk ticketing system for businesses to manage customer or employee requests, along with asset management. Integrated knowledge base, client portal, chat, and messaging system. Extendable to a full ITSM Service Desk with the Enterprise license.

Codenica Help Desk & Service Desk Software

Currently available software language versions

EN, FR, ES, DE, IT, UA, PL

Software Features Available Even with the Basic Starter License

Even in our most budget-friendly licensing plan, we offer support for service tickets, asset management, a client portal, a knowledge base, and an internal chat and messaging system.

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Help Desk

A highly customizable help desk ticketing system that handles all types of inquiries from customers or employees.

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Asset Management

Manage and track company assets, maintain comprehensive inventory records, create object relationships, and efficiently assign assets to users.

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Client Portal

A separate module for your clients or employees to view assigned assets, report issues, access the knowledge base, and use chat and internal messaging.

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Knowledge Base

Creation, modification, and sharing of ready-made solutions for recurring issues with your clients or employees.

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Company Chat

Real-time chat between support team members and between clients or employees and the service team.

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Messaging System

An internal messaging system functioning both between support team members and between clients or employees and the service team.

Comprehensive Solution for Help Desk, Asset Management, and Client Interaction

Modern help desk, service desk, and asset management software seamlessly integrated with an advanced client portal.

Simple and Easy-to-Use Help Desk Ticketing Software

Centralize all communication with your customers or employees on a modern platform that provides unrestricted hardware and geographical access.

Simple and Modern Software

  • Work on any device (desktop, tablet, mobile) from anywhere, in your preferred theme (dark, light).
  • Choose whether to support external customers or provide internal IT services to your employees.
  • Manage your company's assets and customer inquiries in one software with built-in chat and messaging system.
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Advanced Software for IT Asset and Software Inventory

Our asset management software is an essential part of the platform, allowing easy configuration and management of all company assets—not just IT!

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Inventory and Asset Management

  • Manage and inventory any company assets. Register purchase documents, warranties, and assign them to users.
  • Create relationships between assets by combining them into sets, and track the history of all activities.
  • Add and manage assets directly within tickets, changes, problems, and releases in the service and help desk system.

Modern Client Portal for Your Customers or Employees

Offer exceptional service anytime, on any device, with a modern client portal equipped with live chat, messaging, knowledge base, and help desk ticketing access.

24/7 Client Portal

  • Provide your clients or employees with access to a knowledge base that delivers ready-made solutions for recurring requests, enhancing the efficiency of the help desk system.
  • Communicate professionally through the integrated live chat and internal messaging system within the help desk platform.
  • Allow your clients or employees to view their assigned assets, documents, and manage their tickets, ensuring better support through the help desk software.
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Knowledge Base as a Versatile Tool

Unlock the potential of the Knowledge Base for both clients and support teams, enhancing information accessibility and the quality of support.

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Knowledge Base

The Knowledge Base supports both customers and employees by providing a self-service help center where they can find answers independently. Additionally, it offers the support team quick access to internal knowledge, enabling them to respond to inquiries they may not immediately know the answers to within the help desk system.

Screenshot showcasing the Knowledge Base interface in the Codenica software.

Change Management Aligned with ITSM/ITIL

Implement seamless change management to keep pace with business evolution. Available exclusively for Enterprise license users.

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Change Management (ITSM / ITIL)

Change management is part of the service desk software designed for Enterprise license users. It enhances the way changes in IT infrastructure and applications are managed. By adhering to ITSM/ITIL guidelines, it ensures that every modification minimizes risk and disruption, maintaining smooth operational flow.

Screenshot of the Codenica Service Desk system displaying the Change Management interface.

Problem Management Aligned with ITSM/ITIL

Resolve complex IT issues with advanced tools. Available exclusively for Enterprise license users.

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Problem Management (ITSM / ITIL)

Problem management is part of the service desk software designed for Enterprise license users. This tool is built for in-depth analysis of IT issues, enabling not only temporary fixes but also long-term resolution and prevention strategies.

Screenshot from the Codenica Service Desk showing the Problem Management interface.

Release Management Aligned with ITSM/ITIL

Enhance release processes to ensure consistent quality. Available exclusively for Enterprise license users.

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Release Management (ITSM / ITIL)

Release management is part of the service desk software designed for Enterprise license users. This tool allows your team to oversee the entire release process, from initial planning to final deployment. It ensures the smooth introduction of new features and updates while maintaining system integrity and performance post-release.

Screenshot from the Codenica Service Desk displaying the Release Management interface.

Level Up Like a Pro

A fun and engaging gamified system that rewards every action in the app, making work more enjoyable and reducing stress (with a touch of humor, of course).

Gamification at Work

  • Whether you're creating or editing assets, handling tickets, or developing new solutions in the Knowledge Base, you'll earn XP points for all your actions.
  • Collect XP points and unlock stylish frames for your avatar, subtly showing everyone that you're the office star!
  • Gaining XP points also allows you to unlock colorful backgrounds that you can use on your profile page.
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Real-Time Data Updates

Every saved change is instantly updated across all instances (phones, tablets, computers, etc.). This ensures that every user always has access to the latest information, eliminating the risk of working with outdated data. This feature supports decision-making with the most current insights, enhancing team collaboration and efficiency.

Frequently Asked Questions

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