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Service Desk and Asset Management Software for Enterprise
A comprehensive service desk system with essential tools for customer support, including a portal, chat, internal messaging system, and knowledge base. The software provides a ticketing system, and comprehensive asset management, change management, problem management, and release management.
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Currently available software language versions
EN,
FR,
ES,
DE,
IT,
UA,
PL
Custom ITSM Solutions Aligned with Corporate Standards
Seamless integration and customization.
Integration and Customization
Corporations have the ability to customize the service desk software to specific ITIL and ITSM standards, ensuring smooth integration with existing business systems and workflows. This level of customization supports a comprehensive technology ecosystem and strategic service management.
Enhanced Client Portal in the Service Desk
ITIL-compliant self-service for the complex needs of your clients or employees.
Client Portal
The service desk software provides a dedicated client portal module that offers your clients or employees advanced self-service options. Access to a knowledge base, chat, internal messaging system, and incident reporting ensures quick problem resolution and significantly enhances customer satisfaction.
Advanced Security and Corporate Data Protection
Enterprise-level security in compliance with ITIL, powered by Microsoft Azure.
Microsoft Azure
Utilizing Microsoft Azure's robust security features, the service desk software meets enterprise-level data protection standards, including ITIL compliance. Corporations can trust that their sensitive information is safeguarded by Microsoft's highest security protocols.
Global Accessibility Supports Worldwide Operations
Cloud flexibility at an enterprise scale.
Cloud SaaS
Leveraging cloud-based SaaS architecture, the service desk software enables global accessibility, supporting worldwide operations and ITIL compliance. This ensures consistent and efficient support across all locations, which is crucial for enterprise-scale operations.
Enterprise Subscription Offers a Complete IT Service Desk Suite
From help desk to a comprehensive service desk with asset management.
Complete ITSM
The Enterprise license transforms the system into a fully-fledged ITSM suite, covering ticket management, change management, problem management, and release management, along with advanced IT asset management. Designed to meet the complex demands of large organizations, it ensures scalability and ITIL compliance.
Flexible Licensing Tailored for Large Teams
Adaptive licensing for diverse corporate needs.
Flexible Licensing
The service desk software offers flexible licensing options designed to meet the evolving needs of corporations, supporting a large user base and facilitating growth. This adaptability is crucial for widespread implementation of ITIL practices across various departments and teams.
Advanced Asset Management is the Pillar of ITSM
Strategic asset management.
Asset Management
The service desk software integrates asset management with ITSM practices, offering a comprehensive view of all corporate assets. This integration is essential for adhering to ITIL processes, supporting efficient utilization and maintenance of assets.
Modern ITSM Technology for a Competitive Edge
Innovative customer or employee service can change everything.
Top-Quality Customer Service
Implementing service desk software for enterprise signals a commitment to excellent customer service and operational efficiency, in line with ITIL standards. By leveraging modern technology, the service desk software streamlines service management processes, giving enterprise a competitive advantage.
Real-Time Data Updating
With advanced technology, changes to service desk software data are instantly propagated across the entire application and its dedicated client portal module. This eliminates the need for manual refreshes or page reloads, while also offering users the ability to customize update frequency to meet their needs.
