Service Desk and Asset Management Software for Enterprise

A comprehensive service desk system with essential tools for customer support, including a portal, chat, internal messaging system, and knowledge base. The software provides a ticketing system, and comprehensive asset management, change management, problem management, and release management.

Service Desk Software for Enterprise

Currently available software language versions

EN, FR, ES, DE, IT, UA, PL

Custom ITSM Solutions Aligned with Corporate Standards

Seamless integration and customization.

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Integration and Customization

Corporations have the ability to customize the service desk software to specific ITIL and ITSM standards, ensuring smooth integration with existing business systems and workflows. This level of customization supports a comprehensive technology ecosystem and strategic service management.

Enhanced Client Portal in the Service Desk

ITIL-compliant self-service for the complex needs of your clients or employees.

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Client Portal

The service desk software provides a dedicated client portal module that offers your clients or employees advanced self-service options. Access to a knowledge base, chat, internal messaging system, and incident reporting ensures quick problem resolution and significantly enhances customer satisfaction.

Screenshot showing the client portal of the Codenica software.

Advanced Security and Corporate Data Protection

Enterprise-level security in compliance with ITIL, powered by Microsoft Azure.

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Microsoft Azure

Utilizing Microsoft Azure's robust security features, the service desk software meets enterprise-level data protection standards, including ITIL compliance. Corporations can trust that their sensitive information is safeguarded by Microsoft's highest security protocols.

Global Accessibility Supports Worldwide Operations

Cloud flexibility at an enterprise scale.

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Cloud SaaS

Leveraging cloud-based SaaS architecture, the service desk software enables global accessibility, supporting worldwide operations and ITIL compliance. This ensures consistent and efficient support across all locations, which is crucial for enterprise-scale operations.

Enterprise Subscription Offers a Complete IT Service Desk Suite

From help desk to a comprehensive service desk with asset management.

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Complete ITSM

The Enterprise license transforms the system into a fully-fledged ITSM suite, covering ticket management, change management, problem management, and release management, along with advanced IT asset management. Designed to meet the complex demands of large organizations, it ensures scalability and ITIL compliance.

Screenshot from the Codenica software.

Flexible Licensing Tailored for Large Teams

Adaptive licensing for diverse corporate needs.

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Flexible Licensing

The service desk software offers flexible licensing options designed to meet the evolving needs of corporations, supporting a large user base and facilitating growth. This adaptability is crucial for widespread implementation of ITIL practices across various departments and teams.

Advanced Asset Management is the Pillar of ITSM

Strategic asset management.

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Asset Management

The service desk software integrates asset management with ITSM practices, offering a comprehensive view of all corporate assets. This integration is essential for adhering to ITIL processes, supporting efficient utilization and maintenance of assets.

Screenshot showing the Codenica software.

Modern ITSM Technology for a Competitive Edge

Innovative customer or employee service can change everything.

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Top-Quality Customer Service

Implementing service desk software for enterprise signals a commitment to excellent customer service and operational efficiency, in line with ITIL standards. By leveraging modern technology, the service desk software streamlines service management processes, giving enterprise a competitive advantage.

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Real-Time Data Updating

With advanced technology, changes to service desk software data are instantly propagated across the entire application and its dedicated client portal module. This eliminates the need for manual refreshes or page reloads, while also offering users the ability to customize update frequency to meet their needs.

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Interested in our Service Desk solution for Enterprise?

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