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Live Chat for Internal Teams and Customer Support
Codenica ITSM provides a live chat solution for real-time communication, seamlessly connecting your team with customers or employees. Accessible from any device and location, it ensures instant information exchange, enhancing support and collaboration.
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Currently available software language versions
EN
FR
ES
DE
PL
Live Chat in the Sidebar
Streamline multitasking with instant, uninterrupted communication.
Instant Messaging Without Disruptions
The help desk and service desk system includes a built-in live chat, accessible directly from the sidebar menu. This allows support teams and customers to exchange messages instantly without interrupting ongoing tasks. The streamlined interface enhances multitasking, ensuring efficient collaboration and quicker responses.
Real-Time Communication
Engage in instant, real-time communication within Codenica ITSM help desk system.
Instant Messaging for Efficient Support
- The built-in live chat enables immediate communication, essential for resolving customer tickets quickly and improving service quality.
- Conversations are archived for future reference, ensuring consistency in support and seamless service continuity.
- Designed for ease of use, the communication panel is intuitive and requires no technical expertise, making collaboration effortless.
Live Chat for Teams and Customers
Seamless, real-time conversations through the integrated live chat in the help desk and service desk system.
Team Collaboration
Facilitates instant communication within support teams, improving response times and coordination in ticket resolution.
Customer Interaction
Enables direct, real-time conversations with customers or employees, enhancing service quality and support efficiency.
Live Chat Available 24/7 on Any Device
Stay connected with teams and customers anytime, from any location or device.
Always Informed
- Offline Notifications. When a chat message is sent to an offline team member, an email notification ensures they stay updated.
- Message Reception. If you're offline and receive a chat message, an email alert guarantees you won’t miss it.
- Chat Synchronization. Messages remain consistent across both the profile window and the sidebar menu, keeping conversations organized.
Live Chat Access on the Client Portal
Reliable communication between customers, employees, and the support team.
Always Available
The internal live chat in the help desk software ensures that if a conversation takes place on the Client Portal and one party goes offline, email notifications keep the discussion active. This feature guarantees that no inquiry is overlooked, improving response times and maintaining effective support interactions regardless of location or online status.
Frequently Asked Questions
