Integrated Live Chat for Effective Communication
Real-time communication for teams and customers on any device
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Live Chat: Bridging Communication Within Teams and With Clients
Seamless Interaction Through Integrated Live Chat
Team Communications
Boosts internal communication, speeding up responses and collaborative problem-solving.
Client Communications
Enables real-time support, enhancing the customer service experience and satisfaction.
Real-Time Operation of Live Chat
Seamless and Immediate Exchange of Information
Live Chat
- Quick Messaging: Live chat ensures immediate communication, key for rapid customer query resolution and service improvement.
- Chat History: Archives conversations for future reference, essential for consistent support and service continuity.
- Ease of Use: Designed for simplicity, live chat is accessible and user-friendly, requiring little to no technical expertise.
Sidebar Chat Functionality
Multitasking with Sidebar Chat
Efficient Sidebar Communication
The sidebar-integrated chat allows you to swiftly message colleagues or clients while continuing your work within the program uninterrupted, facilitating efficient multitasking and instant communication.
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24/7 Live Chat Accessibility Across Devices
Seamless Communication with Teams and Clients, Regardless of Location or Device
Always Connected
- Offline Notifications: Sending a chat message alerts offline team members via email, ensuring no message is missed.
- Receiving Messages: If you're offline and receive a chat message, an email notification guarantees you're always informed.
- Chat Synchronization: Chat functionality is consistent across the profile window and sidebar, maintaining seamless communication.
Universal Live Chat Accessibility
Uninterrupted Client-Support Communication Across All Devices
Chat Availability in the Client Portal
When messages are exchanged in the client portal and either party is offline, email notifications ensure continuous communication. This feature guarantees that no inquiry goes unnoticed, enhancing the responsiveness of support interactions and maintaining a seamless flow of information between clients and support agents, regardless of their current online status or location.
Frequently Asked Questions
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