Company Chat and Customer Service Chat

Yes. Company chat is available from the Starter license. The Cloud Starter license costs $12 net per month with annual billing. On-Premise has separate pricing.

Yes. The Codenica system can support internal employees and external customers. The administrator decides how accounts are created and what communication access each group receives. Chat can support internal IT work, customer service, service matters and everyday communication inside a company.

Yes. Company chat lets agents and other authorized users have direct conversations inside the system. You can quickly discuss a ticket, pass on information or agree on the next action without moving the conversation to an external messenger.

Yes. Customer service chat enables direct communication with customers and employees who have been given the appropriate account and permissions. A conversation can be used to clarify a matter quickly and, when full support is needed, remain connected to the ticketing system.

Archive limits depend on the number and type of licenses. The Starter plan includes the last 10 chats, 10 messages and 5 Client Portal messages for each account. In Plus, the limits are 50, 50 and 10 respectively. In Enterprise, they are 100, 100 and 20. The Communication package adds 100 chats, 100 messages and 20 Client Portal messages. When a limit is reached, the oldest entries are replaced by new ones and current communication continues to work.

Yes. Chat works in a web browser, so customers and employees can use it on a computer, phone or tablet. Cloud requires internet access. On-Premise can be available at a local address inside the company network.

No. Company chat and Client Portal chat work in a web browser. Users do not have to install another messenger. With On-Premise, access to the local application address is enough, including without an internet connection when the system is running inside the company network.

Yes. When an agent is offline, a new chat message can trigger an email notification. The agent can return to the conversation in the system later and see its earlier context.

Yes. A customer or employee receives an email notification about a message when they are outside the application. A user who is signed in sees the conversation as it happens and can open the full chat history in the Client Portal later.

Cloud stores communication data in Microsoft Azure infrastructure. On-Premise stores chats and messages in the company's own infrastructure, according to the system configuration and the server protection rules adopted by the organization. Access to conversations depends on user accounts and permissions.