Internal Company Chat in Help Desk Software
Help desk software offers real-time communication for your team and your customers or employees on any device, from any location.
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Currently available software language versions
EN,
FR,
ES,
DE,
IT,
UA,
PL
Chat in the Software's Sidebar
Multitasking with quick communication without interrupting work.
Quick Communication
The help desk system features an integrated chat accessible in the software's sidebar menu. This allows for quickly sending messages to the team or customers while continuing to work within the help desk software. It greatly facilitates effective multitasking and immediate communication with customers.
Real-Time Chat in Action
See how smooth and instant the real-time information exchange is.
Real-Time Chat
- Real-time chat provides instant communication, crucial for quickly resolving customer tickets and improving service quality.
- Archiving conversations for later reference can be essential for maintaining consistent support and service continuity.
- Designed with simplicity in mind, the chat is accessible and user-friendly, requiring no technical knowledge.
Communication Connectivity with Teams and Customers or Employees
Seamless interaction through the integrated chat in the help desk system.
Team Communication
Enhances internal communication, speeding up responses and collaborative ticket resolution.
Customer Communication
Enables real-time support, improving customer experience and satisfaction.
24/7 Chat Availability on Any Device
Seamless communication with teams and customers, regardless of location or device.
Always Informed
- Offline Notifications. Sending a chat message notifies team members who are currently offline via email, ensuring no message is missed.
- Message Reception. If you are offline and receive a chat message, an email notification will ensure you don’t miss it.
- Chat Synchronization. Chat functionality is consistent in both the profile window and the sidebar menu, maintaining smooth communication.
Universal Chat Availability on the Client Portal
Uninterrupted communication between customers or employees and the support team.
Chat Availability
The internal company chat in the help desk software ensures that when messages are exchanged on the Client Portal, and one party goes offline, email notifications will maintain the continuity of communication. This feature guarantees that no inquiry goes unanswered, improving support response times and keeping the communication flow smooth between customers and the support team, regardless of their current online status or location.
Frequently Asked Questions
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