About Us

Founded in 2005, the company initially focused on developing desktop software for computer monitoring, software auditing, and hardware inventory management.

With a solid foundation in C# and the Microsoft .NET framework, the technological groundwork was laid early on, guiding development towards innovation and high standards in software creation. Through commitment and dedication to quality, the company built a substantial customer base, primarily among small and medium-sized enterprises (SMEs), establishing itself as a reliable provider of high-quality software solutions.

As the digital environment progressed, the company also evolved. Following the trend towards cloud services, a strategic shift was made towards developing an advanced SaaS solution, leveraging robust cloud computing capabilities and integrating Microsoft .NET and React technologies with the Microsoft Azure cloud platform.

The new Codenica ITSM SaaS platform required several years of development and testing and marks a key milestone in the company’s growth. It reflects a commitment to offering modern solutions that meet the needs of global enterprises while maintaining versatility for smaller companies and providing access to advanced features that can be customized or simplified according to specific needs.

The Codenica ITSM SaaS platform is fundamentally a helpdesk ticketing system, which, with the Enterprise license, expands to include new features for change, problem, and release management, becoming a comprehensive ITSM service desk system. Even with the lowest-cost Starter license, the platform offers asset management, a knowledge base for teams and customers, a client portal where clients or employees can log in to view their data, assets, tickets, and more. From the Starter license onwards, the Codenica ITSM system also includes a built-in internal company chat and an integrated email system. The platform is highly comprehensive. It works on any device (phone, tablet, computer, etc.) without the need to install anything. Everything functions intuitively and is fully responsive in the user’s preferred browser. This eliminates common issues related to synchronization and lack of functionality when using separate applications for different devices.

This flexibility makes it an appropriate choice for companies worldwide seeking a versatile solution. The focus on web technologies, particularly cloud computing, has allowed the development of skills in both backend and frontend, significantly enhancing server-side capabilities and enabling the creation of advanced, device-independent user interfaces that ensure excellent performance across various devices.

Central to the company’s philosophy is customer satisfaction, with a commitment to ensuring that both clients and their users benefit from the high-quality services offered by our solutions. The journey driven by a passion for innovation, modern technology, and continuous development makes the new Codenica ITSM SaaS platform just the beginning of this path, which will be expanded and developed for many years to come.