ITIL Release Management. Planning, Deployment, and Full Process Control

Codenica ITSM + ITAM with the Enterprise license delivers a complete ITIL-aligned approach to release management, covering planning, coordination, and controlled execution of deployments. The software enables structured tracking, risk assessment, and documentation of key activities, ensuring predictable and low-risk transitions between service and system versions.

Product Tour Manual

Structured Release Management in Codenica ITSM + ITAM

Release management requires precise coordination of changes, tasks, and assets to ensure that every deployment is predictable and controlled. Codenica ITSM + ITAM provides a structured approach to planning, executing, and monitoring releases, giving teams full control over the deployment lifecycle. Each release has a clearly defined scope, status, and relationships with other system items, helping reduce the risk of disruptions and ensure smooth transitions between versions.

Flexible Release Views

The release management module offers several clear views for working with releases, tailored to different stages of the process. The list view enables quick review and filtering of releases, the table view allows detailed data and column management, while the detailed view presents the full release context - scope, status, schedule, and rollback plan.

Deployment Plans and Standards

Each release can be based on standardized deployment plans and templates sourced from the knowledge base. This approach supports process consistency, simplifies preparation of subsequent releases, and reduces the risk of missing critical steps. Standardized plans help teams execute deployments in line with established organizational practices.

Links to Assets and Changes

Releases can be directly linked to change requests, IT assets, and service tickets. These relationships ensure full traceability and allow teams to assess dependencies between system items before deployment. As a result, release decisions are based on real technical and operational context.

Bulk Operations

Bulk operations allow multiple releases to be updated simultaneously, such as changing statuses, assignments, or rollback strategies. This feature is particularly useful when coordinating a larger number of deployments or recurring release cycles, streamlining team workflows and ensuring data consistency across the system.

Deployment Tasks and Stages

Each release can be divided into specific deployment stages and tasks assigned to responsible individuals. This structure simplifies team coordination, progress tracking, and accountability at every stage of deployment. Task dependencies help maintain the correct sequence of activities.

Tracking Execution Time

The service desk system enables teams to record the time spent on preparing, testing, and executing releases. The collected data allows teams to analyze deployment efficiency, plan resources, and continuously improve future release cycles based on real historical data.

Asset Location Management in the Service Desk System

Linking Releases with Assets and Documentation

Effective release management requires full technical and organizational context. Codenica ITSM + ITAM allows releases to be directly linked with assets and documentation, ensuring that all information required for deployment is available in a single place.

Technical Context of the Release

The release management module allows specific IT assets and documents-such as configurations, instructions, and deployment procedures-to be assigned directly to releases. This ensures that teams responsible for deployment have constant access to up-to-date information about infrastructure and dependent components. Such relationships support informed deployment planning, simplify impact assessment, and ensure consistency of actions in line with ITIL practices.

Asset Management

Bulk Asset Editing in the Service Desk System

Structured Release Planning in the Service Desk System

Effective release management starts at the planning stage. Codenica ITSM + ITAM supports structured release preparation by gathering all key information before any work begins, allowing teams to operate in a controlled and predictable manner.

Comprehensive Release Preparation

The release management module enables detailed planning of the release lifecycle, including build, testing, and deployment to the production environment. Each release has a clearly defined scope, schedule, and related activities, which simplifies coordination between technical teams. This planning structure reduces the risk of errors, supports control over the deployment process, and ensures consistency with ITIL practices.

Screenshot showing release planning in the application.

Bulk Ticket Editing in the Service Desk System

Documenting Releases with Notes

Release management requires consistent documentation that reflects decisions, agreements, and the course of work at every stage of deployment. Codenica ITSM + ITAM enables detailed release notes to be maintained, ensuring that all information remains persistent and accessible to teams involved in the process.

Release Notes

Notes linked to a release allow teams to document important information related to execution progress, testing activities, technical decisions, and cross-team communication. They provide a permanent record of changes introduced as part of the release and support coordination between individuals responsible for planning, execution, and deployment. As a result, every participant in the process has access to both current and historical information, helping maintain consistency and reduce the risk of misunderstandings.

RBAC Permission Model in the Service Desk System

Frequently Asked Questions

1. What Is Release Management in a Service Desk?

Release management software is a specialized tool designed to plan, track, and control the process of creating and deploying releases. As a key component of service desk solutions, it ensures seamless transitions from development to production while maintaining quality standards and meeting deployment schedules.

2. Do I Need to Install Anything to Start Using the Software?

No, one of the biggest advantages of a cloud-based SaaS service desk is that it requires no installation. It is accessible from any location, enabling teams to manage releases efficiently whether in the office or working remotely. This flexibility enhances collaboration and keeps projects moving forward.

3. Who Is an Agent in Codenica ITSM + ITAM?

An agent in release management software is a user responsible for coordinating release activities. Using service desk tools, agents oversee planning, deployment, and post-release evaluation to ensure smooth execution and effective communication among stakeholders.

4. Can I Use One Subscription for Multiple Agents?

Yes, Codenica ITSM + ITAM supports multi-agent access, allowing one subscription to be shared across multiple users. While each agent requires individual login credentials, this shared model is particularly cost-effective for organizations managing releases at scale.

5. How Do I Get Started with Cloud-Based Release Management?

Getting started with release management in a SaaS-based service desk is effortless. There's no need for installations, hardware maintenance, or expensive infrastructure. With 24/7 availability across devices, teams can manage releases securely and efficiently from anywhere.

6. Where Is My Data Stored, and Is It Secure?

Your database is protected by the Microsoft Azure cloud platform, which provides enterprise-grade security and compliance measures. Data is securely stored in private repositories within geographically distributed data centers, ensuring both protection and controlled access.

7. Are Files Linked to Releases Secure?

Yes, all images and documents linked to releases are securely stored in cloud-based repositories. Strict access controls and encryption mechanisms ensure data integrity and prevent unauthorized access.

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