Change Management Service Desk Software

The ITSM/ITIL Service Desk Change Management Software supports the oversight of change procedures within the company.

Change Management Software

Currently available software language versions

EN, FR, ES, DE, IT, UA, PL

Customizing Views in the Change Management Process

Enhanced user experience through customizable views.

Efficient Change Management in Service Desk System

Enhancing change management efficiency.

Customizing Change Properties for More Efficient Management

Tailoring every detail of the change.

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Change Properties

The change management software offers significant flexibility in customizing change properties, allowing you to configure, disable, or modify the name of each attribute according to your company's needs. This level of personalization enables you to align the change management process with ITSM/ITIL practices, enhancing work efficiency.

Displaying properties configuration in the Codenica software.

Integration of Asset and Document Management with Changes

An easy way to attach assets to changes in the service desk.

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Enhancing Changes with Assets

The change management software offers seamless integration of assets and documents with changes, enhancing the IT processing and management workflow. By allowing assets to be directly attached to changes, service desk agents gain quick access to required information. This capability not only simplifies change management but also aligns with ITSM/ITIL practices.

The screen illustrates an asset and document linked to a change in the Codenica software.

Integration of Associations in Service Desk System

Enhanced change management through associations.

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Change Associations

The change management software streamlines management by allowing support agents to work on associated service desk items. This functionality supports a more organized approach to change management, ensuring that related services are processed together, increasing consistency and efficiency. It aligns with ITSM/ITIL methodologies, maintaining an orderly and integrated change process within the service desk.

Screenshot showing a ticket associated with a change in the Codenica software.

Documenting Changes with Notes

Enhancing information and transparency in service desk change management.

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Creating Notes

The change management software offers a notes system to document changes, facilitate communication, and track data flow. This option ensures that all stakeholders are equally informed and engaged in the change process, promoting transparency and supporting collaboration.

Screenshot showing notes in the Codenica software.

Formalizing Change Requests Through a Convenient Approval System

Simplifying the change approval process in the service desk system.

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Change Approvals

The service desk software allows the processing of formal IT change approvals, which is fundamental to ensuring a structured review process before implementation. This critical step verifies that all proposed changes are thoroughly reviewed, aligned with standards, and meet organizational goals.

Screenshot showing the approvals section in the Codenica software.

Strategic Change Planning

Comprehensive recording of execution plans for changes in the service desk.

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Change Planning

The change management software emphasizes careful recording of key information for each change, including Impact Info, Reason for Change, Backout Plan, and Rollout Plan. This structured approach ensures controlled and informed execution of changes, supporting ITSM and ITIL practices within the organization.

Screenshot illustrating the planning group in the Codenica software.

Managing Tasks in Changes

Enhancing task distribution through task management within each change.

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Task Segmentation in Changes

The service desk software allows you to break down the change process into manageable tasks. This capability simplifies a methodical approach to change planning, enabling detailed organization and assignment of specific actions required by the change. It enhances team collaboration among agents and ensures that every detail of the change is executed transparently and in line with ITSM/ITIL best practices.

Screenshot showing task management in the Codenica software.

Optimizing Changes Through Time Management

Enhancing efficiency by tracking change management time.

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Change Time Tracking

The change management system in the service desk software integrates an advanced time management feature that allows detailed tracking of the time spent by support agents on specific parts of the work. This capability enables recording of the time spent on each individual task within a specific change. It improves workload management, helps assess performance, and provides accurate billing, in line with ITSM/ITIL standards.

Screenshot showing the time management mechanism in the Codenica software.

Comprehensive Logging of Change-Related Activities in Service Desk

Detailed tracking of the change management process.

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History of Each Change

The service desk software meticulously logs every action related to changes, presenting a detailed history in the activities section. This ensures full understanding and visibility of all steps taken regarding each specific change, supporting accountability and transparency in the management process in accordance with ITIL/ITSM.

Screenshot showing the activities view in the Codenica software.

Frequently Asked Questions

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