Discover Codenica ITSM SaaS Software
Watch video presentations showcasing the functionality of the Codenica ITSM SaaS software - help desk system and asset management software.
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Currently available software language versions
EN,
FR,
ES,
DE,
IT,
UA,
PL
Help Desk System
The ticketing software significantly enhances support for both customers and internal employees.
Web-Based Ticketing
- Universal access. The help desk system allows access from anywhere and on any device.
- 24/7 availability. The help desk software operates round-the-clock, enabling support teams to assist customers or employees at any time.
- Uncompromised security. Data protection provided by Microsoft Azure cloud is a top priority.
Asset Management Software
Managing IT and non-IT assets from any location and any device is not only efficient but also user-friendly.
Tailored Asset Management
- Customizable inventory models. Codenica ITSM SaaS offers customizable models for asset tracking, allowing for the inventory of any resources.
- User-centric personalization. User-oriented personalization and integration features enhance workflow efficiency.
- IT and company asset management provides an integrated view of clients, assets, documents, and vendors for better management.
Portal for Your Clients or Employees
The help desk system provides your clients or employees with a dedicated module that includes access to a knowledge base, ticketing support, asset overview, chat, and internal messages.
Multilingual Support
- Real-time chat enhances global accessibility. An intuitive messaging system broadens communication for all clients.
- The knowledge base, available 24/7, offers self-service support, enabling clients to quickly find solutions and information, streamlining ticket handling.
- Ticket management allows clients to create and track tickets, increasing transparency and satisfaction.
Knowledge Base Empowers User Independence
Help desk software provides a self-service mechanism for your clients or employees through an extensive collection of knowledge base articles.
Instant Access to Information
- 24/7 availability ensures that clients always have access to a wealth of resources, guaranteeing help desk support is always at hand.
- Solutions at Your Fingertips. From quick fixes to detailed guides, the knowledge base delivers precise solutions.
- Ease of Use. Designed with optimal user experience in mind, the knowledge base offers easy navigation to sought-after information.
Internal Company Chat
The help desk system provides an internal chat to separate external communication applications.
Real-Time Communication
- Instant Support. Clients receive real-time support and answers when initiating a chat with the team.
- Team Collaboration. Team members share messages and information, enabling seamless collaboration across locations.
- Offline Notifications. Email notifications ensure no inquiry is missed if parties are offline.
Integrated Internal Messaging System
Help desk software centralizes communication with clients and the team through an integrated messaging system.
Enhancing Efficiency
- Broadcast messaging makes it easy to send messages to groups, streamlining communication with teams, clients, or employees.
- Team communication enables immediate information sharing among support team members.
- Client engagement through quick information makes help desk support more accessible and responsive to client needs.
Change Management
Available with the Enterprise license, the service desk software facilitates change management by simplifying planning, enhancing execution efficiency, and improving action monitoring. It promotes vital communication and collaboration, making complex IT changes smoother and easier to manage.
Problem Management
Available with the Enterprise license, the service desk software offers a proactive approach to problem management, minimizing disruptions and ensuring that clients can rely on services with greater confidence and trust.
Release Management
Available with the Enterprise license, the service desk software delivers release management that enables smooth transitions during updates and changes, ensuring they are implemented with minimal disruption to users.
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