Codenica ITSM + ITAM Software Tour

This view presents a list of inventoried computers displayed as clear and readable asset cards. Users can filter assets by category, location, department, or assigned user, which simplifies day-to-day work with IT asset inventory.

The table view enables quick browsing and filtering of computers within the IT asset inventory. Each device is displayed with selected key attributes, making it easier to assess asset status and location. This view is especially useful when managing a large number of IT devices.

The employee detail view shows all assets assigned to a given user, making it easier to control company hardware and software usage. From this level, it is possible to verify assignment history and user-related asset data. This approach supports IT asset inventory and accountability management.

The computer detail view presents complete technical data, location, and change history for a specific device. The system also displays assigned users and relationships with documents, warranty information, and service tickets. This is the central place for managing the full lifecycle of company hardware assets.

This view shows a list of devices in a table format with filtering by category, location, and department. After selecting a row, the system displays the asset details panel directly within the table, allowing quick editing and updates of IT asset information. This significantly speeds up inventory work and simplifies managing relationships with employees.

The screen displays a list of devices in read-only mode, where selecting a row reveals asset details without the ability to modify them. This mode provides safe access to IT asset information and related data, making it convenient for reviewing inventory without the risk of unintended changes.

The Client Portal provides a clear overview of employee data, position, and status. Users have access to related modules, including the ticketing system for handling requests, as well as documents, confirmations, and IT assets assigned to them. It is a convenient space for self-service ticket handling and working with information without direct contact with the IT department.

Within the Client Portal, users can browse knowledge base articles organized into categories such as hardware or software. These solutions help resolve common issues without involving the IT team, supporting faster request handling. It is a practical extension of the ticketing system that enables employees to work independently.

The Client Portal allows users to view their tickets in a clear card-based layout with information about status, priority, and related IT assets. Users can track progress, communicate with the assigned agent, and update tickets directly within the panel. It is a simple and efficient way to handle ticket-based requests, available with every system license.

The detailed ticket view in the Client Portal allows users to quickly check the ticket status, subject, and assigned agent. Users have access to core ticket data, its history, and additional information related to associated assets. This clear panel simplifies IT request handling and improves communication with the support team.

The Client Portal allows employees to review assigned computer equipment and other IT assets. Users can check essential asset information such as model, inventory number, and status. This provides a practical view of IT asset records without the need to contact the IT department.

The Client Portal provides access to a knowledge base with IT instructions and guides. Users can open articles, rate their usefulness, and view author details. It is a fast way to resolve simple issues independently without creating a ticket.

This screen presents a table view of IT knowledge base articles available in the Client Portal. Users can filter content by tags, type, and category to quickly find the required instructions. It supports self-service problem resolution without creating tickets.

The Client Portal includes a form for creating new tickets in the ticketing system. Users enter the subject, describe the issue, attach files, and select category and priority. This is the core Client Portal function that enables fast request submission to the help desk.

This screen shows the chat module in the Client Portal, enabling direct communication with IT support. The list of available agents is displayed on the left, while the active conversation appears on the right. The feature supports faster request handling and reduces the need for email communication.

A tile-based view of IT assets assigned to the user. The screen presents detailed equipment data such as name, inventory number, and status. This section of the Client Portal allows users to independently review their assigned equipment.