Codenica ITSM + ITAM Software Tour

This screen displays an organized list of inventoried computers presented as clear, card-based tiles. Users can filter assets by category, location, department, or assigned user, making daily IT asset tracking straightforward and efficient.

The tabular view allows quick browsing and filtering of computers within the IT asset inventory. Each device includes key details that help teams assess asset status and locate equipment easily. A highly effective layout for working with large sets of hardware.

The detailed employee view lists all assets assigned to a specific person, enabling clear oversight of equipment usage across the organization. This layout helps verify assignment history and user details, supporting accurate IT asset governance.

The computer detail card presents full hardware specifications, location information, and change history. The system also shows linked users, documents, warranties, and ticket relations - offering a central place for managing an asset’s entire lifecycle.

This screen displays a device list with category, location, and department filtering. Selecting a row opens an inline detail panel directly inside the table, allowing quick edits and updates. This speeds up asset management and simplifies handling relationships with employees.

The read-only view provides safe access to detailed asset information without the risk of accidental changes. Selecting any device reveals its specifications and relations, making this layout ideal for reviewing IT assets and ensuring data accuracy.

The Client Portal provides a clear overview of employee data, position details, and account status. Users have access to linked modules including ticketing, documents, confirmations, and assigned IT assets. A convenient space for handling requests without needing direct IT assistance.

The Client Portal allows users to browse knowledge base articles organized into categories such as hardware and software. These solutions help employees resolve common issues independently and support faster ticket handling. A practical extension of the ticketing environment.

This screen shows ticket details inside the Client Portal, including status, priority, and linked IT assets. Users can follow progress, communicate with the assigned agent, and update their ticket directly in the panel. A fast and accessible way to manage support requests.

The detailed ticket view allows users to review the issue status, subject, and assigned agent. It also provides access to the ticket history and linked assets. This organized layout improves clarity and accelerates communication between users and support teams.

The Client Portal enables users to check the hardware assigned to them, including computer models, inventory numbers, and status. A simple and effective way to review personal IT equipment without contacting the IT department.

The Client Portal provides access to a knowledge base containing IT instructions and troubleshooting guides. Users can open an article, rate its usefulness, and view author information. A helpful resource for resolving simple issues without opening a ticket.

This screen displays a tabular knowledge base view where users can filter articles by tags, type, or category to quickly locate needed instructions. A streamlined layout supporting independent problem-solving.

The Client Portal’s new ticket form allows users to submit support requests by entering the subject, describing the issue, attaching files, and selecting category and priority. A fundamental function enabling quick submission to the help desk.

This screen shows the Client Portal chat module, enabling direct communication with IT support. The left panel lists available agents, while the right side displays the active conversation. An efficient tool reducing the need for email communication.

The tile-based view presents all IT assets assigned to the user, including device names, inventory numbers, and status. A convenient way for employees to review their equipment directly in the Client Portal.