Codenica ITSM – Video Tour of Help Desk and Asset Management
Watch video presentations demonstrating the key features of Codenica ITSM, a cloud-based SaaS platform for help desk, service desk, and asset management.
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Currently available software language versions
EN
FR
ES
DE
PL
Help Desk Ticketing System
An overview of how Codenica ITSM organizes customer and employee support requests.
Web-Based Ticketing
- Accessible from anywhere. The help desk system supports secure access on any device.
- 24/7 availability. The system ensures continuous operation, allowing support teams to assist customers and employees at any time.
- Secure infrastructure. Data protection is ensured through Microsoft Azure cloud security standards.
Asset Management Software
Manage IT and non-IT assets securely in the cloud with Codenica ITSM SaaS, accessible from any device and location.
Comprehensive Asset Management
- Flexible inventory models. Codenica ITSM SaaS supports configurable asset tracking for IT and non-IT resources.
- User-driven customization. Personalization and integration features optimize workflows in cloud-based asset management.
- Unified asset control. A centralized system links assets, clients, documents, and vendors for better service desk and help desk operations.
Client Portal for Customers and Employees
A help desk module with knowledge base access, ticket management, asset tracking, live chat, and messaging.
Multilingual and Cloud-Accessible
- Live chat enables real-time support, while an internal messaging system ensures effective communication for all users.
- The knowledge base, available 24/7, provides self-service access to solutions, reducing support workload and improving response efficiency.
- Ticket management allows clients to submit and track requests, ensuring transparency and structured issue resolution.
Knowledge Base for Self-Service Support
Help desk software provides a structured knowledge base, enabling clients and employees to find solutions independently.
Immediate Access to Information
- Available 24/7 in the cloud, the knowledge base allows users to access solutions anytime, reducing help desk workload and response times.
- Comprehensive solutions. From troubleshooting guides to detailed instructions, the knowledge base covers a wide range of topics.
- User-friendly interface. Designed for accessibility with categorized content, intelligent search, and cloud-based synchronization.
Internal Live Chat for Teams and Support
Built-in live chat facilitates real-time communication between teams and customers.
Real-Time Communication
- Instant support. Clients receive real-time responses from the support team, improving issue resolution speed.
- Team collaboration. Agents can exchange messages and share information, ensuring effective coordination across locations.
- Offline notifications. Email alerts notify users of new messages when they are offline, ensuring no inquiry is missed.
Integrated Messaging System for Help Desk Communication
An internal messaging system designed to streamline team and client communication.
Optimized Communication
- Broadcast messaging allows sending messages to groups, improving coordination between teams, clients, and employees in the cloud-based environment.
- Internal messaging enables direct communication among support team members for efficient information exchange.
- Client interaction is streamlined with structured message delivery, making help desk support more accessible and responsive.
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