Pricing for SaaS Software Licenses

Discover our flexible and affordable SaaS licensing options for Help Desk, Service Desk, and Asset Management software.

SaaS Licensing Pricing

Currently available software language versions

EN, FR, ES, DE, IT, UA, PL

Accounts

Monthly fees for SaaS licenses of a single agent account.

Starter
$29/mo
per agent billed annually
or $35
month-to-month
Plus
$39/mo
per agent billed annually
or $47
month-to-month
Enterprise
$49/mo
per agent billed annually
or $59
month-to-month
All prices are in US dollars

Inventory Items. Each account extends the limits of your inventory capacity, allowing for detailed tracking of clients/employees, assets, documents, and vendors. Choose how to allocate these limits to different elements.

* You can also expand these limits with the Inventory Add-On Pack, which is independent of the type and number of accounts you hold.
+ 5,000 (5K)
Inventory Items
with each account
+ 15,000 (15K)
Inventory Items
with each account
+ 25,000 (25K)
Inventory Items
with each account

File Storage. Each account extends the limits of files stored in a private and isolated Microsoft Azure cloud repository, ensuring secure data management.

* You can also expand these limits with the File Storage Add-On Pack, which is independent of the type and number of accounts you hold.
+ 10 GB
File Storage
with each account
+ 25 GB
File Storage
with each account
+ 50 GB
File Storage
with each account

Chat & Messages Archive. Each account extends the storage limits for recent chats and messages. When limits are exceeded, the oldest entries are replaced by newer ones.

* You can also expand these limits with the Communication Add-On Pack, which is independent of the type and number of accounts you hold.
+ Last 25 chats + Last 25 messages + Last 5 portal messages with each account
+ Last 50 chats + Last 50 messages + Last 10 portal messages with each account
+ Last 100 chats + Last 100 messages + Last 20 portal messages with each account

Knowledge Base Articles. Each account extends the capacity for creating and storing articles in the Knowledge Base, enhancing your information resource.

* You can also expand these limits with the Knowledge Base Add-On Pack, which is independent of the type and number of accounts you hold.
+ 100
Knowledge Base Articles
with each account
+ 250
Knowledge Base Articles
with each account
+ 500
Knowledge Base Articles
with each account

Automation. Custom automation rules for handling the creation, editing, and deletion of any elements (assets, clients, tickets, etc.). Programmable daily, weekly, and monthly events.

Unlimited
Unlimited
Unlimited

Teams, Emails and Custom Fields. Create teams of agents. Custom configuration of element properties (assets, clients, tickets). Email forwarding and automatic conversion to tickets.

Unlimited
Unlimited
Unlimited

Add-On Packs

Add-On Packs increase data limits. All add-on packs are independent of the subscription plan and the number of accounts owned.

Inventory Add-On Pack
+ 10,000 (10K) inventory items
$10/mo
billed annually
or $12
month-to-month
File Storage Add-On Pack
+ 100 GB of file space
$10/mo
billed annually
or $12
month-to-month
Communication Add-On Pack
+ 100 last chats + 100 last messages + 20 last portal messages
$10/mo
billed annually
or $12
month-to-month
Knowledge Base Add-On Pack
+ 1,000 (1K) articles
$10/mo
billed annually
or $12
month-to-month
All prices are in US dollars

Account Features

Explore the system capabilities available with each account type.

Access Management

Available for all subscription types
Starter
Plus
Enterprise

Sharing a single account by multiple users, though not simultaneously (concurrent licensing).

Agent and Administrator roles.

The Free Viewer role offers read-only access.

Access all system modules from any device (phone, tablet, computer, etc.).

Work Management

Available for all subscription types
Starter
Plus
Enterprise

Custom Automation Rules.

Real-time data updates on all devices (phones, tablets, computers, etc.).

Collision detection system.

Grid view, table view, and detailed view.

Bulk data editing and deletion.

Creating relationships between any items in the asset management.

Multiple teams.

Watcher mode.

Asset Management

Available for all subscription types
Starter
Plus
Enterprise

Client and employee management.

Asset management, asset tracking, inventory management, and managing any company assets.

Document management (invoices, warranty documents, and any contracts).

Vendor management.

Tree view asset management panel.

Creation and editing of custom assets in the asset management.

Role-based access control (RBAC).

Live Chat

Available for all subscription types
Starter
Plus
Enterprise

Chat with other support agents.

Chat with clients and employees.

Sidebar chat tool.

Messaging System

Available for all subscription types
Starter
Plus
Enterprise

Messages sent to other agents.

Messages sent to clients and employees.

Mass messaging.

Client Portal

Available for all subscription types
Starter
Plus
Enterprise

Support for external clients or employees.

Access from any device (phone, tablet, computer, etc.) without the need to install additional software.

Client portal personalization.

Live chat.

Messaging system.

Knowledge base (read-only).

Assigned assets in the asset management (read-only).

Assigned documents in the asset management (read-only).

Help desk ticketing system.

Client and employee activity data.

Client portal access rights.

Client portal branding.

No visibility of any Codenica software vendor data.

Knowledge Base

Available for all subscription types
Starter
Plus
Enterprise

Knowledge base for agents.

Knowledge base for clients and employees.

Agent access configuration.

Client portal access configuration.

Ticketing System

Available from Starter subscription plan
Starter
Plus
Enterprise

Incident ticket handling.

Service request ticket handling.

Requested item ticket handling.

Ticket approval handling.

Configurable ticket properties.

Assets and documents assigned to tickets.

Related ticket handling.

Conversation logs with the client within the ticket, additionally sent by email.

Using canned responses from the knowledge base in ticket replies.

Public and private notes.

Managing tasks within tickets.

Managing time within tickets.

Logging activities within a ticket.

Agent access configuration using role-based access control (RBAC).

Ticketing system on the client portal.

Service Desk for Enterprise

Change, Problem and Release Management
Starter
Plus
Enterprise

Configurable properties.

Assigning inventory assets and documents.

Handling associations.

Notes.

Change approvals.

Change planning.

Problem analysis.

Permanent and workaround solutions.

Release planning.

Task management.

Time management.

Activity logging.

Agent access configuration using role-based access control (RBAC).

Security

Available for all subscription types
Starter
Plus
Enterprise

Private and isolated databases for each company in Microsoft Azure, with no external access.

Secure file storage in private and isolated Microsoft Azure repositories, protected by dynamically generated keys at variable time intervals.

Frequently Asked Questions

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