Codenica ITSM - Software Licensing Pricing

This means that by subscribing to, for example, two Starter accounts, the number of available inventory items is doubled:
2 x 10,000 = 20,000 inventory items.
Purchasing a third account increases this number to:
3 x 10,000 = 30,000 inventory items.

Each subscription account increases limits differently (as detailed at the top of the pricing page), so three Plus accounts would be:
3 x 20,000 = 60,000 inventory items,
and three Enterprise accounts would be:
3 x 30,000 = 90,000 inventory items.

This progressive increase in limits per account also applies to all other limits.

To provide maximum software functionality even in the lowest Starter subscription plan, we developed a payment system where the buyer decides which features to use and pay for. This allows even small businesses to use a modern system without incurring high costs.

Small businesses can start with one Starter account subscription and share one account among several people (not simultaneously - this is a concurrent access license). Only when their customer base grows can a company dynamically increase the number of user accounts (agents) it holds. When the registered resources exceed the limits, they can be easily expanded through additional Inventory packages. Each package increases the limit and enables the use of those items.

If the company or its customers upload a lot of files to the cloud, it becomes necessary to extend the license with additional File Storage packs.

The same applies to additional Communication packs - if existing limits are too low and more space is needed for correspondence archives, invest in this pack.

Similarly with the Knowledge Base add-on pack - if more articles are needed, invest in the pack.

This approach allows very flexible cost management for the application, ensuring that you only pay for what you use.

The Viewer account is a free account that operates like other accounts in shared access mode, meaning it can be run on any device by any number of people (but not simultaneously). This account allows view-only access to data, meaning no changes can be made to the system. This type of account is most commonly used by management or the accounting department.

No, the fee for an unlimited number of tickets is already included in the subscription account fee. Therefore, you do not incur additional fees for tickets, and their number is unlimited.

Yes, our accounts are licensed on a concurrent basis. This means a single agent account can be shared by multiple users, but only one session per account can be active at a time. To enable simultaneous access for multiple agents, simply purchase additional agent accounts. This model aligns with competitive licensing practices.

Any. You create the types and categories of assets you want. You define their relationships. You create table views and selectors for them. Additionally, for each type of asset you create, you choose the theme color and identification icon. This way, you can manage IT assets, inventory construction tools, scientific instruments, vehicles, or specialized equipment. It all depends on you. The software imposes no restrictions.

Messages on the client portal are messages that can be sent and received by any client or employee served in the system. The messaging system allows communication between agents and between agents and clients or employees.

This limit applies only to the number of messages that are archived for each client or employee in the client portal.

Each client or employee can send and receive an unlimited number of messages, but only the most recent messages up to this limit are archived.

When a client or employee receives a message after reaching the limit, it replaces the oldest message in the archive, ensuring no system downtime - everything runs smoothly. If you wish, you can increase the number of archived messages at any time by investing in an additional Communication pack.

If you want to manage a large inventory by yourself, our flexible subscription options are designed to meet your needs. All listed prices are for annual payment plans. We offer three main account types: Starter for $15 per month, Plus for $25 per month, and Enterprise for $37 per month. Additionally, each Inventory add-on pack increases the inventory limit by an additional 10,000 items and costs $10 per month, regardless of the number and type of accounts you have.

Nothing drastic. It will not disturb your peace of mind in any way. The application will continue to function correctly. You simply won't be able to add or edit items that have reached their limit. You can either delete unused items or extend the limits by purchasing add-on packs.

In the case of message and chat archives, everything will continue to work, and new messages and chats will simply replace the oldest ones in the archive.

Note: Remember that the software continuously and dynamically displays the percentage of used limits. So don't worry about unexpectedly reaching the limits.