Licensing and Pricing Plans

This means that by subscribing to, for example, two Starter accounts, the number of available inventory items is doubled:
2 x 1,000 = 2,000 inventory items.
Purchasing a third account increases this number to:
3 x 1,000 = 3,000 inventory items.

Each subscription account increases limits differently. Three Plus accounts would provide:
3 x 50,000 = 150,000 inventory items and 3 x 50 = 150 monitored computers.

Three Enterprise accounts would provide:
3 x 100,000 = 300,000 inventory items and 3 x 100 = 300 monitored computers.

This progressive increase per account also applies to the other limits shown in the pricing table.

To provide maximum software functionality even in the lowest Starter subscription plan, we developed a payment system where the buyer decides which features to use and pay for. This allows even small businesses to use a modern system without incurring high costs.

Small businesses can start with one Starter account subscription and share one account among several people (not simultaneously - this is a concurrent access license). Only when the company grows can it dynamically increase the number of user accounts (agents).

When inventory records exceed the available limits, they can be expanded with the Inventory add-on pack. If the company or its customers upload a lot of files to the cloud, the File Storage pack is useful. If more space is needed for chat and message archives, the Communication pack can be added. If more Knowledge Base articles are needed, you can use the Knowledge Base pack. If you need to monitor more computers than your Plus or Enterprise licenses include, the Monitoring pack adds another 50 monitored computers.

This approach allows very flexible cost management, ensuring that you only pay for the limits you actually need.

The Viewer account is a free account that operates like other accounts in shared access mode, meaning it can be run on any device by any number of people (but not simultaneously). This account allows view-only access to data, meaning no changes can be made to the system. This type of account is most commonly used by management or the accounting department.

No, the fee for an unlimited number of tickets is already included in the subscription account fee. Therefore, you do not incur additional fees for tickets, and their number is unlimited.

Yes, our accounts are licensed on a concurrent basis. This means a single agent account can be shared by multiple users, but only one session per account can be active at a time. To enable simultaneous access for multiple agents, simply purchase additional agent accounts. This model aligns with competitive licensing practices.

Any. You create the types and categories of assets you want. You define their relationships. You create table views and selectors for them. Additionally, for each type of asset you create, you choose the theme color and identification icon. This way, you can manage IT assets, inventory construction tools, scientific instruments, vehicles, or specialized equipment. It all depends on you. The software imposes no restrictions.

Messages on the client portal are messages that can be sent and received by any client or employee served in the system. The messaging system allows communication between agents and between agents and clients or employees.

This limit applies only to the number of messages that are archived for each client or employee in the client portal.

Each client or employee can send and receive an unlimited number of messages, but only the most recent messages within the available limit are archived.

When a client or employee receives a message after reaching the limit, it replaces the oldest message in the archive, ensuring no system downtime - everything runs smoothly. If you wish, you can increase the number of archived messages at any time by investing in an additional Communication pack.

If you want to manage a large inventory on your own, our flexible subscription options are designed to meet your needs. All listed prices are for annual payment plans. We offer three main account types: Starter for $12 per month, Plus for $25 per month, and Enterprise for $50 per month. Additionally, each Inventory add-on pack increases the inventory limit by an additional 50,000 items, and each Monitoring add-on pack increases the monitored computer limit by another 50 workstations. Both packs cost $15 per month when billed annually, regardless of the number and type of accounts you have.

Nothing drastic. It will not disturb your peace of mind in any way. The application will continue to function correctly. You simply won't be able to add or edit items that have reached their limit. You can either delete unused items or extend the limits by purchasing add-on packs.

In the case of message and chat archives, everything will continue to work, and new messages and chats will simply replace the oldest ones in the archive.

Note: Remember that the software continuously and dynamically displays the percentage of used limits. So don't worry about unexpectedly reaching the limits.

No. Computer monitoring is available in the Plus and Enterprise plans. The Starter plan includes the ticketing system, inventory, portal, knowledge base and basic limits, but it does not include computer monitoring through Codenica Insight Agent.

One Plus license includes a limit of 50 monitored computers. One Enterprise license includes a limit of 100 monitored computers. These limits increase progressively with each additional license. For example, two Plus licenses provide 100 monitored computers, while three Enterprise licenses provide 300 monitored computers.

The Monitoring add-on pack increases the limit by another 50 monitored computers. It can be used when a company has Plus or Enterprise licenses but wants to monitor more workstations. Computer monitoring can include work time, productivity, applications, web activity, USB devices, files, data transfers, printing, clipboard activity, security status, hardware audit, software audit, and blocking rules for applications, websites, software installations and USB storage devices.