Codenica ITSM - Software Licensing Pricing

Core features available with a single license. Prices for annually billed licenses.

20% discount when purchasing 2 licenses.

25% discount when purchasing 3 licenses.

30% discount when purchasing 4 licenses.

35% discount when purchasing 5 licenses.

Individual discounts for purchases above 5 licenses.

Additional 20% one-time loyalty discount for holders of Ewida Audit or Ewida Standard licenses.

Inventory / Configuration Items (Asset Management). Each account extends your inventory and configuration item limits, allowing detailed tracking of clients/employees, assets, documents, and vendors. You can freely allocate these limits across your inventory elements.

File Storage. Each account increases your storage capacity within a secure, private Microsoft Azure cloud repository, ensuring safe management of your data.

Chat & Messages Archive. Each account increases the storage limits for recent chats and messages. When limits are exceeded, the oldest entries are automatically replaced with newer ones.

Knowledge Base Articles. Each account expands your capacity for creating and storing Knowledge Base articles.

Automation. Define custom automation rules for creation, editing, or deletion of any items (Assets, Clients, Tickets, etc.). Schedule automated daily, weekly, or monthly tasks.

Teams, Emails, and Custom Fields. Organize agents into teams, configure custom properties for Assets, Clients, Tickets, etc. Automatically convert emails into tickets and manage email communications seamlessly.

Task Management. Manage tasks efficiently: assign agents, update statuses, and monitor completion times.

Help Desk - Basic Incident Handling. Manage service tickets (Requests, Incidents) effectively. Handle various requests such as IT support, complaint management, customer support, or internal employee assistance. Link tickets with related tasks, assets, notes, or other tickets.

Help Desk - Advanced Service Request Handling. Manage complex service requests by linking them to requested items and approval workflows.

Service Desk. Comprehensive management of Changes, Problems, and Releases according to ITIL best practices.

Each agent account supports concurrent licensing, meaning it can be shared by multiple users, but only one session per account can be active at any given time. To allow simultaneous work by multiple agents, simply purchase additional agent accounts.

Agent and Administrator roles.

The Free Viewer role offers read-only access.

Access all system modules from any device (phone, tablet, computer, etc.).

Custom Automation Rules.

Real-time data updates on all devices (phones, tablets, computers, etc.).

Collision detection system.

Grid view, table view, and detailed view.

Bulk data editing and deletion.

Creating relationships between any items in the asset management.

Multiple teams.

Watcher mode.

Client and employee management.

Asset management, asset tracking, inventory management, and managing any company assets.

Document management (invoices, warranty documents, and any contracts).

Vendor management.

Tree view asset management panel.

Creation and editing of custom assets in the asset management.

Role-based access control (RBAC).

Chat with other support agents.

Chat with clients and employees.

Sidebar chat tool.

Messages sent to other agents.

Messages sent to clients and employees.

Mass messaging.

Support for external clients or employees.

Access from any device (phone, tablet, computer, etc.) without the need to install additional software.

Client portal personalization.

Live chat.

Messaging system.

Knowledge base (read-only).

Assigned assets in the asset management (read-only).

Assigned documents in the asset management (read-only).

Help desk ticketing system.

Client and employee activity data.

Client portal access rights.

Client portal branding.

No visibility of any Codenica software vendor data.

Knowledge base for agents.

Knowledge base for clients and employees.

Agent access configuration.

Client portal access configuration.

Incident ticket handling.

Service request ticket handling.

Requested item ticket handling.

Ticket approval handling.

Configurable ticket properties.

Assets and documents assigned to tickets.

Related ticket handling.

Conversation logs with the client within the ticket, additionally sent by email.

Using canned responses from the knowledge base in ticket replies.

Public and private notes.

Managing tasks within tickets.

Managing time within tickets.

Logging activities within a ticket.

Agent access configuration using role-based access control (RBAC).

Ticketing system on the client portal.

Configurable properties.

Assigning inventory assets and documents.

Handling associations.

Notes.

Change approvals.

Change planning.

Problem analysis.

Permanent and workaround solutions.

Release planning.

Task management.

Time management.

Activity logging.

Agent access configuration using role-based access control (RBAC).

Private and isolated databases for each company in Microsoft Azure, with no external access.

Secure file storage in private and isolated Microsoft Azure repositories, protected by dynamically generated keys at variable time intervals.