SaaS Pricing for Help Desk & Asset Management

Inventory Items. Each account extends the limits of your inventory capacity, allowing for detailed tracking of clients/employees, assets, documents, and vendors. Choose how to allocate these limits to different elements.

File Storage. Each account extends the limits of files stored in a private and isolated Microsoft Azure cloud repository, ensuring secure data management.

Chat & Messages Archive. Each account extends the storage limits for recent chats and messages. When limits are exceeded, the oldest entries are replaced by newer ones.

Knowledge Base Articles. Each account extends the capacity for creating and storing articles in the Knowledge Base, enhancing your information resource.

Sharing a single account. Each account operates under a concurrent licensing model, allowing usage by multiple users, though not simultaneously.

Agent and Administrator roles. There is always one administrative account that allows for full configuration of the entire system. The Administrator can grant full permissions to an Agent, but an Agent cannot revoke any rights from the Administrator.

Free Viewer role. The Viewer role offers read-only access, allowing users to view but not alter data.

Updating data in real-time. Data within the program is updated in real-time, eliminating the need to refresh entire pages. Thanks to modern technology, only newly changed information in the database is updated.

Collision Detection System. The system shows in real-time where other users are within the application, warning when you're editing the same item (whether it's a ticket, change, asset, or document).

Grid View, Table View, and Detailed View. Choose from Grid View, Table View, or Detailed View to display system items like clients, assets, documents, or tickets, according to your preference.

Bulk editing. Efficiently make bulk changes to various items such as assets, clients, documents, tickets, changes, problems, and releases.

Creating relationships. Establishing relationships between items allows instant access to all related elements—link a vendor to a document, the document to an asset, and the asset to an employee.

Multiple teams. Organize agents into multiple teams as needed, enhancing collaboration and specialization.

Watcher Mentorship. Assign a Watcher — often a more experienced agent — to monitor every ticket, change, problem, and release, offering guidance and support when necessary.

Client or Employee Management. Choose whether you're managing internal employees or external clients, with customizable settings tailored to each group.

Asset Management. Define and inventory your asset types ranging from typical ITSM elements like computers, software, and licenses to more specific items such as phones, cars, work clothes, tools, and specialized equipment.

Document Management. Manage and track key document types including purchase invoices, warranty documents, and various contracts, ensuring all critical information is accessible and organized.

Vendor Management. Manage various supplier types and associate them with relevant documents to streamline your procurement and contract management processes.

Tree Manager. Utilize the Tree Manager, accessible from the slide-out panel on the right, for swift navigation and access to all inventory items.

Custom assets. Customize asset types by choosing properties, assigning custom names, grouping properties, selecting theme colors, and choosing identifying icons to tailor the system to your operational needs.

Access rights. Define individual access rights for various asset types — including clients/employees, assets, documents, and vendors — using a role-based permissions system, enhancing security and control.

Live Chat with other agents. Communicate in real-time with team members across any device — PC, tablet, or phone — without requiring additional software.

Live chat with your clients or employees. Engage in real-time conversations with your external clients or internal employees using any device, with no extra apps needed.

Live Chat in Sidebar. The sidebar live chat module enables you to hold conversations with clients, employees, or other users while simultaneously working on different system tasks.

Messages sent to other agents. Send messages to fellow agents using any device, ensuring constant and accessible communication.

Messages sent to clients/employees. Efficiently communicate with clients or employees through messages accessible from any device, enhancing your connectivity.

Mass messaging. Broadcast messages to multiple recipients at once, streamlining your communication efforts across the organization.

Support for external clients or employees. The Client Portal serves as a self-service hub, equipped with a broad range of tools to support your clients or employees comprehensively.

Access from any device. Accessible 24/7 from any device (computer, tablet, phone), the Client Portal operates seamlessly through any standard web browser without requiring additional installations.

Client Personalization on Client Portal. Clients or employees can tailor the Client Portal to their preferences, adjusting the display mode (light/dark), theme color, and interface language.

Live Chat on Client Portal. Integrated live chat enables real-time communication within the Client Portal, facilitating instant interaction between your clients or employees.

Messaging System on Client Portal. The portal includes a messaging system, allowing clients or employees to send messages to and receive messages from agents.

Knowledge Base on Client Portal. Clients or employees have round-the-clock access to a self-service Knowledge Base, where they can find and rate helpful articles with solutions.

Assigned Assets on Client Portal. Clients or employees can view assets assigned to them through the portal, providing transparent access to necessary resources.

Assigned Documents on Client Portal. The portal grants clients or employees read-only access to critical documents assigned to them, such as invoices, warranties, and contracts.

Ticketing System on Client Portal. Clients or employees can manage their tickets through the Client Portal, viewing in grid or table mode, and easily report new issues.

Client/Employee Data and Activity. The Client Portal allows clients or employees to view their activities and interactions within the portal, enhancing their engagement and experience.

Client Portal Access Rights. Configure and manage access rights for clients or employees to various elements of the Client Portal, ensuring security and appropriate accessibility.

Client Portal Branding. Enhance the Client Portal's visual appeal with your company's branding, including a prominent banner featuring your logo. Set initial user preferences for interface language, display mode, color theme, font name, and size that clients can later personalize.

Knowledge Base for Agents. The Knowledge Base is a vital resource for all agents, accessible 24/7 from any device. Agents are empowered to create, edit, and view articles, providing them with solutions to frequently encountered issues.

Knowledge Base for Clients/Employees. Clients or employees can access the Knowledge Base anytime, anywhere via the Client Portal, offering them continuous support and information on a wide range of topics.

Agent Access Configuration. Manage Knowledge Base permissions with precision, assigning specific creation, editing, and deletion rights to agents based on their roles within your organization.

Client Portal Access Configuration. Control access to the Knowledge Base within the Client Portal, determining whether clients or employees can view the Knowledge Base section.

Incidents. Utilize incident tickets to swiftly address and minimize the impact of critical situations on customers and business operations.

Service Requests. Service request tickets cater to specific customer needs or services, facilitating tailored support and solutions.

Requested items. Enable customers or employees to submit requests for necessary items or services directly through the system.

Ticket Approvals. Implement a structured approval process, allowing designated system users to authorize requested items and actions.

Ticket Properties (ITSM / ITIL). Configure tickets with properties such as SLA, tags, and rich text editing, and include file attachments, requester details, types, priorities, categories, assigned agents, watchers, locations, departments, urgency, severity, impact, source, and affected services.

Configure Ticket Properties. Customize ticket properties, modify their names, and set visibility permissions for clients or employees on the Client Portal.

Assets and Documents Assigned to Tickets. Attach relevant assets and documents from the inventory to enhance ticket resolution and record-keeping.

Ticket Associations. Link tickets with other tickets, changes, and problems to consolidate related issues and manage them collectively.

Client Conversations. Ensure all messages within a ticket are saved, accessible, and also sent via email to the recipient, maintaining a comprehensive communication trail.

Canned responses. Leverage preformatted responses from your Knowledge Base to expedite ticket resolution and improve response times.

Public and Private Notes. Create and manage notes within tickets, setting them as private for internal visibility or public for client access.

Ticket Task Management. Break down ticket resolution into manageable tasks, assign them to agents, and track their progress to ensure timely completion.

Ticket Time Management. Track time spent on tasks within tickets, with capabilities to log hours as overtime, aiding in accurate time management and billing.

Ticket Activities. Monitor and log all activities related to a ticket, detailing who did what and when, to maintain a clear audit trail.

Agent Access Configuration. Configure access permissions for agents within the ticketing system using a role-based permissions framework to ensure appropriate access levels.

Ticketing System on Client Portal. Offer a version of the Ticketing System on the Client Portal, with configurable permissions and visibility for clients or employees, ensuring they have the necessary access to manage their issues.

Properties (ITSM / ITIL). Tags, rich text editor with file attachment capabilities, requester, types, priorities, categories, assigned agents, watchers, locations, departments, urgency, severity, impact, source, and affected services and etc.

Configure Properties. You can select the properties you want and change their names.

Assets and Documents Assigned to Changes, Problems and Releases. Attach assets and documents to Changes, Problems, and Releases from your inventory.

Associations. You can link Tickets, Changes, Problems, and Releases with each other. This allows you to keep related issues together and edit them in bulk.

Notes. Create notes related to Changes, Problems, and Releases and share them with other Agents.

Approvals. Allow designated system users to grant approval for change requests.

Planning Change. Plan and record change processes including the reason for change, impact information, rollout, and backout plans.

Problem Analysis. Enables a detailed description of the Problem, including symptoms, root causes, and impact details.

Permanent & Workaround Solutions. Allows for the creation of new Solutions for automatic entry into the Knowledge Base, or for selecting and linking existing Solutions to Problems.

Release Planning. Enables detailed planning of Releases, including test plans, build plans, and implementation plans.

Task Management. Segment work into tasks, assign them to Agents, and monitor their completion.

Time Management. Track time spent on tasks and mark hours as billable.

Activities. Log activities to track who did what and when, enhancing accountability and record-keeping.

Agent Access Configuration. Configure individual agent permissions using a role-based system.

Private Repositories in Microsoft Azure. Each database is securely hosted within a private subnet on Microsoft Azure, ensuring isolation and protection from external access. This architecture enhances data security by limiting exposure to unauthorized entities.

Secure File Storage and Access. Files are securely stored in private Microsoft Azure repositories, safeguarded by access controls that require dynamically generated keys. These keys are issued by the application at regular intervals, ensuring that file access is both secure and restricted.