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Customer or Employee Communication
The help desk ticketing software provides you with tools to communicate with your clients or employees through a modern client portal with chat and internal messaging system.
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Currently available software language versions
EN,
FR,
ES,
DE,
IT,
UA,
PL
Client Portal Branding
Customize the client portal to reflect your brand.
Client Portal Branding
The help desk system allows you to customize the client portal with a unique company banner featuring your logo and personalization of the default interface using themes and color schemes, making the portal distinctly yours. Neither your clients nor your employees will ever see the Codenica software branding; they will always see only your company's details.
Portal for Client or Employee Interaction
The client portal is the central hub for communication, addressing all the needs of your clients or employees within the company.
Client Portal Features
The help desk software provides a client portal that offers an exclusive online environment where your clients or employees can easily access their resources, utilize the knowledge base, create and manage tickets, and use chat and internal messaging systems for direct interactions with help desk support. All of this works on any device (phone, tablet, computer, etc.) and from anywhere in the world.
Customer Communication in Help Desk System
The client portal offers several ways for clients or employees to engage in support.
Chat in the Client Portal
Real-time conversations with support staff.
Company Chat
The company chat displays available online support staff and sends email notifications about messages exchanged during offline periods, maintaining uninterrupted communication.
Messaging System in the Client Portal
Flexible communication for efficient help desk problem resolution.
Messaging System
Like chat, the internal messaging system in the help desk software notifies both offline clients and agents via email, ensuring no message is missed, thereby increasing the responsiveness of support processes.
Conversations in Tickets
Streamlining communication within tickets for clarity in actions taken.
Ticket Conversations
Conversations within help desk ticketing appear both in the ticket view and are additionally sent via email, providing a complete overview of discussions for all involved, regardless of portal access.
Client Portal Access Customization
Advanced customization of access permissions to the help desk client portal.
Client and Employee Access
The help desk software allows for the customization of the client portal, which includes defining the elements visible to clients or company employees and the actions they can perform. This improves control over data access in the client portal to suit your individual needs.
