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Customer and Employee Communication
The help desk and service desk software includes communication tools for interacting with customers and employees. The client portal provides access to live chat and an internal messaging system, ensuring efficient support and structured communication.
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Currently available software language versions
EN
FR
ES
DE
PL
White Label Client Portal
Fully customize the client portal to reflect your company's identity.
Complete Brand Customization
The help desk and service desk software includes a fully white-label client portal, allowing you to apply your company's branding. You can customize the interface with your logo, company banner, and preferred color scheme. This ensures that clients and employees only see your company's identity - Codenica branding is never displayed in the portal.
Client Portal for Customer and Employee Interaction
A dedicated space for communication, support, and resource access within your organization.
Client Portal Features
The help desk and service desk software includes a client portal that provides a structured online environment for customers and employees. Users can submit and manage tickets, access the knowledge base, and communicate with support teams through live chat and internal messaging. The portal is accessible from any device, ensuring continuous availability regardless of location.
Customer Communication in the Help Desk System
The client portal provides multiple communication channels for customers and employees to interact with support.
Live Chat in the Client Portal
Instant communication with support staff, available directly in the portal.
Live Chat Access
Live chat allows customers and employees to communicate with support in real time. The system shows the availability of support agents and ensures that messages sent during offline periods trigger email notifications, keeping the conversation active.
Internal Messaging in the Client Portal
Asynchronous communication for efficient help desk issue resolution.
Internal Messaging System
The internal messaging system in the help desk software allows customers and agents to communicate asynchronously. Email notifications ensure that messages sent while offline are delivered and responded to promptly, maintaining continuity in support processes.
Conversations in Help Desk Tickets
Organized communication within tickets ensures clarity in issue resolution.
Ticket Conversations
Messages exchanged within help desk tickets are stored in the Conversations section and sent via email to keep all participants informed. This ensures that all discussions related to a ticket remain accessible and well-documented, even for users who are not logged into the portal.
Customizing Client Portal Access
Granular control over permissions and visibility in the help desk client portal.
Client and Employee Access
The help desk software provides detailed customization options for client portal access. Administrators can define which sections are visible to clients or employees and specify available actions. This ensures precise control over data access while aligning the portal with organizational requirements.
