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Customer Communication
Offer your customers a modern client portal with live chat and messaging system
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Exclusive Portal for Client Interaction
Our Client Portal: A Centralized Communication Hub for All Client Needs
Client Portal Features
Our client portal offers an exclusive online environment where clients can effortlessly access their assets, consult the knowledge base, manage tickets, and utilize live chat and messaging for direct support interactions.
Communication Channels with Customers via Client Portal
Offering Multiple Ways for Customers to Engage with Support Through the Client Portal
Live Chat on the Client Portal
Seamless Real-Time Conversations with Support
Live Chat
Live chat displays online support staff and sends email alerts for messages exchanged during offline periods, maintaining uninterrupted communication.
Messaging System on the Client Portal
Flexible Communication for Efficient Resolution
Messaging System
Similar to live chat, the messaging system alerts both offline clients and agents via email, guaranteeing that no message is overlooked and enhancing support responsiveness.
Conversations Inside Tickets
Streamlining Ticket Communication for Clarity and Action
Messages Inside Tickets
Messages within a ticket appear both in the ticket's view and are emailed, providing a full conversation overview to all involved, irrespective of their portal access.
Client Portal Branding
Customize Your Client Portal to Reflect Your Brand
Client Portal Branding
Customize your client portal with a unique company banner showcasing your logo, and personalize the interface with your default theme and color scheme, making the portal distinctly yours.
Tailoring Client Portal Access
Advanced Permission Customization for Client Satisfaction
Client Portal User Access
Our system's customization extends to defining what specific elements customers can see and what actions they are allowed to perform, enhancing user experience by aligning portal access with individual customer needs.
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