Customer or Employee Communication

The help desk ticketing software provides you with tools to communicate with your clients or employees through a modern client portal with chat and internal messaging system.

Customer Communication in Help Desk System

Currently available software language versions

EN, FR, ES, DE, IT, UA, PL

Client Portal Branding

Customize the client portal to reflect your brand.

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Client Portal Branding

The help desk system allows you to customize the client portal with a unique company banner featuring your logo and personalization of the default interface using themes and color schemes, making the portal distinctly yours. Neither your clients nor your employees will ever see the Codenica software branding; they will always see only your company's details.

Screenshot showing client portal branding settings in the Codenica application.

Portal for Client or Employee Interaction

The client portal is the central hub for communication, addressing all the needs of your clients or employees within the company.

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Client Portal Features

The help desk software provides a client portal that offers an exclusive online environment where your clients or employees can easily access their resources, utilize the knowledge base, create and manage tickets, and use chat and internal messaging systems for direct interactions with help desk support. All of this works on any device (phone, tablet, computer, etc.) and from anywhere in the world.

Screenshot of the Codenica software showing the Client Portal

Customer Communication in Help Desk System

The client portal offers several ways for clients or employees to engage in support.

Chat in the Client Portal

Real-time conversations with support staff.

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Company Chat

The company chat displays available online support staff and sends email notifications about messages exchanged during offline periods, maintaining uninterrupted communication.

Screenshot showing the chat view in the Codenica Client Portal.

Messaging System in the Client Portal

Flexible communication for efficient help desk problem resolution.

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Messaging System

Like chat, the internal messaging system in the help desk software notifies both offline clients and agents via email, ensuring no message is missed, thereby increasing the responsiveness of support processes.

Screenshot showing the preview of a message sent in the Codenica client portal.

Conversations in Tickets

Streamlining communication within tickets for clarity in actions taken.

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Ticket Conversations

Conversations within help desk ticketing appear both in the ticket view and are additionally sent via email, providing a complete overview of discussions for all involved, regardless of portal access.

Screenshot showing the Conversations group within a ticket in the Codenica client portal.

Client Portal Access Customization

Advanced customization of access permissions to the help desk client portal.

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Client and Employee Access

The help desk software allows for the customization of the client portal, which includes defining the elements visible to clients or company employees and the actions they can perform. This improves control over data access in the client portal to suit your individual needs.

Screenshot showing client portal access settings in the Codenica application.
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