24/7 Portal for Your Customers or Employees

Yes. The Client Portal in the cloud-based help desk and service desk system is available starting from the Starter plan. It provides a scalable support solution, suitable for small businesses and large enterprises.

The help desk software supports both internal employees and external customers. It enables service ticket management, as well as warranty and post-warranty support for products. In the settings, you can define whether support is for external customers or internal employees, affecting terminology and account creation processes.

When set for internal employees, only support staff can be registered. When configured for external customers, clients can create accounts independently on the Client Portal.

Your customers or employees can access the Client Portal via the link: "main-path-to-your-application/portal". The system supports both user types with separate account creation processes.

Internal employees are added by agents, with login credentials sent via email.

External customers can register independently through the portal link, managing their accounts directly.

Yes, the Client Portal offers access to essential features, including the knowledge base, assigned assets and documents, and service ticket management. It ensures that customers and employees can obtain information anytime, from any device.

No, there is no need to install any software. The Client Portal is a cloud-based SaaS solution, accessible through any web browser on any device. Customers and employees can seamlessly search the knowledge base, use the company chat, or manage their tickets without additional installations.

Our platform, hosted on Microsoft Azure, ensures secure data storage and privacy compliance. Advanced authentication methods protect customer and employee information at all times.

Absolutely. File security is a top priority. All uploaded files are securely stored in Microsoft Azure, with dynamic security keys restricting access to authorized users only.