24/7 Portal for Your Customers or Employees

IT help desk ticketing software allows you to offer your customers or employees 24/7 access from any device and location to the knowledge base, assigned assets, chat, messaging, and service ticket management.

Help desk ticketing software with a client portal

Currently available software language versions

EN, FR, ES, DE, IT, UA, PL

Overview of Assigned Assets and Documents

Read-only access to assigned assets and documents.

The Client Portal Centralizes Communication and Information Exchange Channels with Customers or Employees

A unified platform for interactions with customers or employees. Knowledge base, assets, ticket management, and direct communication.

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24/7 Customer Self-Service

  • Available 24/7 from any device, the client portal offers your customers or employees instant access to support resources without installing anything.
  • Efficient self-service options, from accessing the knowledge base and browsing assigned assets to direct access to chat and messaging, ensure quick problem resolution.
  • Your customers or employees are constantly immersed in your company’s branding throughout the portal, reinforcing the company’s identity and the quality of services provided.

24/7 Self-Service Knowledge Base

Easily accessible solutions for your customers or employees at any time, from any device and location.

Customizing the Client Portal to User Preferences

Attention to detail enhances how your brand is perceived by customers and employees.

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Dark or Light Mode

Your customers or employees can choose between a dark or light theme in the client portal according to their preferences.

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Color Scheme

The client portal allows customers or employees to personalize the color scheme to match their style.

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Preferred Language

The client portal supports multiple languages, enabling customers or employees to select the one that suits them best.

User-Friendly Help Desk System

Comprehensive access to the help desk system with advanced filtering and grouping capabilities.

Creating a New Ticket in the Help Desk System

User-friendly ticket creation and management on the client portal.

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New Ticket

Your customers or employees can effortlessly generate a new ticket, directly attaching relevant assets and documents. This facilitates a quick and accurate process of ticket creation and management, ensuring that all essential information is available to the support team, enhancing the effectiveness of the provided assistance.

Screenshot of the Codenica program showing the creation of a new ticket.

Integrated Real-Time Internal Chat Function in the Help Desk System

Quick communication between your customers and support without using external software.

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Chat Efficiency

The built-in chat in the help desk software enables real-time conversations with customers or employees, centralizing them along with other key customer data within the platform. This eliminates the need for external communication tools, streamlining support interactions and ensuring that communication with customers is efficient, effective, and occurs in one easily accessible place.

Screenshot of the Codenica program showing the chat on the client portal.

Integrated Internal Messaging System in the Help Desk System

Providing an alternative to chat with file attachment capabilities.

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Messaging Flexibility

The integrated internal messaging system in the help desk ticketing software offers customers or employees a robust alternative to chat. It consolidates communication on a single platform, eliminating the need to search through email inboxes for message threads or attachments. This approach ensures easy access to messages and files, enhancing the efficiency of customer support interactions and keeping all communication in one organized place.

Screenshot of the Codenica program showing the creation of a new message on the client portal.

Overview of Customer or Employee Activities

Comprehensive access to the activity history on the Client Portal.

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Activity Overview

Your customers or employees can access a detailed timeline on the client portal, displaying all their actions and interactions within the system. This feature allows for easy tracking of their activities, including ticket management and any changes made to their profile or settings. It provides transparency and a sense of control over their engagement with help desk services, enhancing their experience and trust in the company.

Screenshot of the Codenica program showing client activity on the Client Portal.

Client Portal Branding - Only Your Company Is Visible

Client portal branding options reinforce your brand identity.

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Branding Customization

The client portal by default hides any manufacturer data from your customers and employees. It offers branding customization options, including the ability to upload a company banner with your logo and select the default theme and color scheme to match your company’s identity and brand. This flexibility ensures that your client portal not only serves as an extension of your help desk services but also as a cohesive part of your overall brand presence, enhancing brand recognition and customer loyalty.

Screenshot of the Codenica Help Desk program showing branding configuration options in the application settings

Frequently Asked Questions

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