24/7 Portal for Your Customers or Employees

Yes. The Client Portal in the help desk system is available starting from the Starter plan, offering a comprehensive solution for customer or employee support, scalable from small businesses to large corporations.

The help desk software is versatile enough to support both your internal employees and your external customers. You can provide both service ticket management and warranty or post-warranty support for your products. In the settings, you can define the customer support model (external customer or internal employee), which affects the program's terminology and the account creation process.

Choosing the help desk system setting for internal employees limits account registration options to support staff, while the help desk system setting for external customers allows clients to create accounts independently on the Client Portal.

Your customers or employees can access the Client Portal via the link: "main-path-to-your-application/portal". The help desk ticketing system's client portal supports both internal employees and external customers, offering separate account creation procedures for each.

Internal employees are added by program users (agents). Account details and initial login information are sent via email.

External customers can create their accounts autonomously by visiting the portal link, allowing them to register and manage their data directly.

Yes, the Client Portal in the help desk system offers full access to a wide range of features, such as the knowledge base, assigned assets and documents, service ticket management, and more, ensuring your customers and employees can obtain information at any time, from any device.

No, there is no need to install anything. The Client Portal in the help desk software is designed to be easily accessible via any web browser on any device, providing a seamless experience whether customers are searching for information in the knowledge base, using the company chat, or managing their tickets.

By using Microsoft Azure, our platform ensures data security and privacy in dedicated environments. Access management is based on advanced authentication methods, protecting each customer’s and employee’s information.

Absolutely, file security is paramount in our system, and each uploaded file is stored in secure areas within Microsoft Azure. Enhanced security is achieved through the use of dynamic security keys, ensuring file access only via secure links.