Codenica Client Portal Software

24/7 Self-Service Client Portal for Your Clients or Employees

Offer your clients or employees 24/7 access from any device and location to the knowledge base, their assigned resources, chat, messages, and issue tickets

Currently available software language versions

EN, FR, ES, DE, IT, UA, PL

If you like the Client Portal functionality in our Helpdesk and Service Desk software with Asset Management, register a business account

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Viewing Assigned Assets and Documents

Access to Assigned Assets and Documents in a Non-Editable Format

Client Portal is a Communication Hub for Your Clients or Employees

A Unified Platform for Client or Employee Interaction: Knowledge Base, Assets, Tickets, and Direct Communication

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Enhanced Self-Service Client Portal

  • Accessible 24/7 from any device, our portal offers your clients or employees instant, installation-free access to support resources.
  • Efficient self-help options via the knowledge base and direct access to live chat and messaging ensure swift problem resolution for clients or employees.
  • Clients or employees experience your exclusive branding throughout the portal, reinforcing your company’s identity and the quality of service provided.

Self-Service Knowledge Base

Easily Accessible Solutions for Your Clients or Employees at Any Time, Anywhere

Customizing the Client Portal for User Preferences

Attention to Detail Enhances Customer Perception of Your Brand

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Dark or Light Mode

Clients have the freedom to select either a dark or light theme for their Client Portal experience.

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Color Theme

The Client Portal allows customers to personalize the color scheme to match their personal style.

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Preferred Language

The portal supports multiple languages, enabling customers to choose the one they're most comfortable with.

Enhanced Ticketing System

Comprehensive Access to Submitted Tickets with Full Filter and Group Capabilities

Creating a New Ticket

User-Friendly Ticket Creation on the Client Portal

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A New Ticket

Effortlessly, your clients or employees can generate a new ticket, directly attaching relevant assets and documents. This facilitates a swift and accurate issue resolution process, ensuring all pertinent information is readily available to the support team, enhancing the efficiency of the support provided through the Client Portal.

Screenshot of the Codenica Help Desk Program Showing New Ticket Creation on the Client Portal

Integrated Live Chat Feature

Enabling Instantaneous Discussions Between Clients and Support

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Live Chat Efficiency

The built-in live chat facilitates direct, real-time conversations with clients, centralized alongside other pertinent client data within the platform. This eliminates the need for external communication tools, streamlining support interactions and ensuring that engaging with your clients is efficient, effective, and contained within a single, easily accessible location.

Screenshot of the Codenica Helpdesk Program Displaying Live Chat on the Client Portal

Integrated Messaging System

Providing a Messaging Alternative with File Attachments

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Messaging System Flexibility

Our integrated messaging system offers clients a robust alternative to live chat. It consolidates communication within a single platform, removing the hassle of navigating through email inboxes for message threads or file attachments. This streamlined approach ensures that messages and files are easily accessible, enhancing the efficiency of client support interactions and maintaining all communication in one organized location.

Screenshot of the Codenica Help Desk Program Displaying New Message Creation on the Client Portal

Overview of Client Activities

Comprehensive Access to Activity History on the Client Portal

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Viewing Activities

Clients can access a detailed timeline on the Client Portal, showcasing all their actions and interactions within the system. This feature allows for easy tracking of their activities, including ticket submissions, and any adjustments made to their profile or settings. It offers transparency and a sense of control over their engagement with support services, enhancing their experience and trust in the support process.

Screenshot of the Codenica Helpdesk Program Displaying Client Activity on the Client Portal

Personalizing the Client Portal

Extensive Branding Options for a Tailored Client Interface

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Customizable Branding

The platform offers extensive branding customization, including uploading your company banner with its logo and selecting a default theme and color scheme to match your corporate identity. This flexibility ensures that your Client Portal not only functions as an extension of your support services but also as a seamless part of your overall brand presence, enhancing client recognition and loyalty.

Screenshot of the Codenica Help Desk Program Displaying Branding Configuration Options in the Application Settings

Frequently Asked Questions

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Did you like the Client Portal functionality in our Helpdesk and Service Desk software with Asset Management?

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