Who Is Codenica ITSM + ITAM Designed For
Overview of user groups for Codenica ITSM + ITAM and how it supports organizations of different sizes.
Codenica ITSM + ITAM Manual
Codenica ITSM + ITAM for Small Businesses
ITSM + ITAM system for small businesses to manage hardware, licenses, and support requests.
Codenica ITSM + ITAM for Multi-Company Support
ITSM + ITAM system for managing multiple client companies in IT outsourcing.
Key ITSM, ITAM, Help Desk and Service Desk Concepts
Overview of key IT management concepts such as ITSM, ITAM, Help Desk, Service Desk, ticketing system, client portal, knowledge base, and ITIL.
IT Audit and Software Compliance
How to perform an IT audit and software compliance review using Codenica ITSM + ITAM and the free Codenica PC Audit Scanner.
User Permissions and Roles (RBAC)
RBAC permission system. Learn how to manage user roles, control visibility, and securely organize access to tickets and IT assets.
How to Create a Ticket from an Email?
Learn how Codenica’s ticketing system automatically creates service tickets from incoming emails sent by customers or employees.
Importing Data into IT Asset Inventory
Methods of importing data into Codenica ITSM + ITAM, including audits, files, integrations, and migrations from other systems.
IT Assets and Tickets by Locations and Departments
How to easily divide asset records, inventory, and ticket handling into companies, departments, sections, and rooms.
Client Portal - Introduction
Introduction to the Client Portal module in Codenica ITSM + ITAM. Learn how to grant access, what users can do, and how it differs from the main application module.
Setting Colors and Icons
Learn how to configure custom icons and colors for phrases, tags, groups, statuses, categories, and other properties in the system.
Working with Teams in a Ticketing System
See how teams in a ticketing system help organize help desk and service desk workflows.
Tags, Categories, Statuses and More
Learn how to create custom option lists for every data type: tags, categories, statuses, and more.
Viewing Items in the Application
Item views in IT asset management and ticketing system in Codenica ITSM + ITAM.
Panel Filter System in IT Management
How to use the filter system to streamline IT inventory, asset management, and ticket handling.
Item Properties and Their Configuration
Customizing object properties in IT asset management.
Configuring the Item View
How to configure the item card view in IT asset management.
IT Asset Management - Bulk Editing
Learn how bulk editing in Codenica ITSM + ITAM helps you manage IT assets faster and maintain consistent inventory data.
Ticketing System - Bulk Editing
Learn how bulk editing works in the Codenica ITSM + ITAM ticketing system and how it accelerates ticket handling and overall service desk efficiency.