Who Codenica Is For
An overview of Codenica user groups and use cases covering employee computer monitoring, ongoing hardware and software audits, ITAM records, help desk and service desk.
Codenica Manual
Codenica for Small Businesses
Even if you are the only person responsible for IT, you can organize company assets, licenses, support requests, audits and employee computer monitoring.
Codenica for Multi-Company Support
ITSM + ITAM software for IT outsourcing companies and MSPs to manage multiple clients, support tickets, asset records, IT audits and computer monitoring.
Codenica License Comparison
A detailed comparison of the features and modules included in the Starter, Plus, and Enterprise plans.
Key ITSM, ITAM, Help Desk and Service Desk Concepts
Overview of key IT management concepts such as ITSM, ITAM, Help Desk, Service Desk, ticketing system, client portal, knowledge base, and ITIL.
How to Create a Ticket from an Email?
Learn how Codenica’s ticketing system automatically creates service tickets from incoming emails sent by customers or employees.
Working with Teams in a Ticketing System
See how teams in a ticketing system help organize help desk and service desk workflows.
How to install the monitoring agent?
Installing Codenica Insight Agent comes down to downloading the prepared package from the monitoring panel, extracting the folder and running one BAT file as administrator.
Monitoring agent operation
The Agents view is used for technical control of Codenica Insight Agent: it shows which agents are working correctly, when they last sent data, and whether they have errors, queued records or synchronization problems.
Geolocation monitoring
The Geolocation view helps you check which network locations were used by monitored computers, whether an IP address was geographically resolved, which country or city appeared in the data and whether unusual location changes occurred in the selected period.
Security posture monitoring
The Security view helps you check whether an employee's computer maintains the required protection level: whether core controls are working, whether problems appeared, what the security score is and which items need administrator attention.
Security policy violations monitoring
The Violations view helps you check when the agent detected an action that did not match policy: a blocked application launch, a blocked website visit, an attempted software install or USB storage use covered by rules.
Remote and local work monitoring
The Sessions view helps you check what user activity at the computer looked like: how long active work lasted, how much time was idle, which applications were in the foreground and whether the workday looked typical.
Web usage monitoring
The Web view helps you understand how websites are used on monitored computers: which domains dominate, which URLs and page titles appear in details, which browsers were used and what share of activity was recognised and assigned to categories.
Web blocking monitoring
The Web - blocked view helps you check which domains and URLs were stopped by web rules, which match triggered the block, in which browser the event occurred and whether the blocking action succeeded.
Application usage monitoring
The Applications view helps you check which programs were used on computers, how long they stayed in the foreground, how activity and idle time were distributed, and whether application behavior changed compared with the earlier period.
Monitoring blocked applications
The Blocked Applications view helps check which programs were stopped by monitoring policies, which rules triggered blocking and on which computers repeated launch attempts appeared.
Software change monitoring
The Software Changes view helps you check which programs appeared, disappeared or changed version on employee computers, and whether monitoring policies stopped unwanted installations.
Software removal monitoring
The Software Removals view helps you assess whether programs indicated by policies were actually removed, whether operations completed successfully, and whether files, registry entries or other traces remained on computers.
Document usage monitoring
The Documents view helps determine which documents were used on employees' computers, which applications handled them, how often they returned in activity and whether the system recognized their type and extension with enough confidence.