Who Is the Software Designed For
An overview of user groups for the Codenica ITSM + ITAM system and the key benefits of using it in small, medium, and large organizations.
Codenica ITSM + ITAM Manual
Key ITSM, ITAM, Help Desk and Service Desk Concepts
Explanation of the core IT management concepts such as ITSM, ITAM, Help Desk, Service Desk, ticketing system, client portal, knowledge base, and ITIL.
Viewing Items in the Application
Item views in IT asset management and ticketing system in Codenica ITSM + ITAM.
Panel Filter System in IT Management
How to use the filter system to streamline IT inventory, asset management, and ticket handling.
How to Create a Ticket from an Email?
Learn how Codenica’s ticketing system automatically creates service tickets from incoming emails sent by customers or employees.
Item Properties and Their Configuration
Customizing object properties in IT asset management.
Configuring the Item View
Configuring the visual item view in IT asset management.
IT Asset Management - Bulk Editing
Learn how bulk editing in Codenica ITSM + ITAM accelerates IT asset management, inventory processes, and data consistency across your organization.