Who Is the Codenica System For?
Codenica for small and large businesses: computer monitoring, security, audits, asset inventory, ticketing, and a choice of Cloud or On-Premise.
Codenica Manual
Codenica for Small Businesses
One place for equipment, licenses, tickets and data from employee computers. Choose Codenica Cloud or On-Premise for your business.
Codenica Software for IT Outsourcing
IT outsourcing and MSP software for managing client portfolios, assets, tickets, audits, and computer monitoring.
Codenica License Comparison
A detailed comparison of the features and modules included in the Starter, Plus, and Enterprise plans.
Key ITSM, ITAM, Help Desk, Service Desk, And On-Premise Concepts
Plain-English explanations of ticketing, asset management, computer monitoring, ITIL, and the choice between Cloud and On-Premise.
Codenica On-Premise Installation: Linux, Windows, and macOS
First installation guide for Codenica On-Premise. Docker, licensing, application address, Codenica Discovery, monitoring agents, and backups.
Updating Codenica On-Premise on Linux, Windows, and macOS
Guide to regular updates for an existing Codenica On-Premise installation. PostgreSQL backup, Linux, Windows, and macOS procedures, and error recovery.
How to Create a Ticket from an Email?
Learn how Codenica’s ticketing system automatically creates service tickets from incoming emails sent by customers or employees.
Working with Teams in a Ticketing System
See how teams in a ticketing system help organize help desk and service desk workflows.
How to Install the Monitoring Agent?
Installing Codenica Insight Agent comes down to downloading the prepared package from the monitoring panel, extracting the folder and running one BAT file as administrator.
Codenica Agent Status
The Agents view is used for technical control of Codenica Insight Agent: it shows which agents are working correctly, when they last sent data, and whether they have errors, queued records or synchronization problems.
Employee Geolocation
The Geolocation view helps you check which network locations were used by monitored computers, whether an IP address was geographically resolved, which country or city appeared in the data and whether unusual location changes occurred in the selected period.
Computer Security Status
The Security view helps you check whether an employee's computer maintains the required protection level: whether core controls are working, whether problems appeared, what the security score is and which items need administrator attention.
Security Policy Violations
The Violations view helps you check when the agent detected an action that did not match policy: a blocked application launch, a blocked website visit, an attempted software install or USB storage use covered by rules.
Remote and Office Work Monitoring
The Sessions view helps you check what user activity at the computer looked like: how long active work lasted, how much time was idle, which applications were in the foreground and whether the workday looked typical.
Internet Monitoring
The Web view helps you understand how websites are used on monitored computers: which domains dominate, which URLs and page titles appear in details, which browsers were used and what share of activity was recognised and assigned to categories.
Website Blocking
The Web - blocked view helps you check which domains and URLs were stopped by web rules, which match triggered the block, in which browser the event occurred and whether the blocking action succeeded.
Application Usage Monitoring
The Applications view helps you check which programs were used on computers, how long they stayed in the foreground, how activity and idle time were distributed, and whether application behavior changed compared with the earlier period.
Application Blocking
The Blocked Applications view helps check which programs were stopped by monitoring policies, which rules triggered blocking and on which computers repeated launch attempts appeared.
Software Changes
The Software Changes view helps you check which programs appeared, disappeared or changed version on employee computers, and whether monitoring policies stopped unwanted installations.