Who Is the Software Designed For
An overview of user groups for the Codenica ITSM + ITAM system and the key benefits of using it in small, medium, and large organizations.
Codenica ITSM + ITAM Manual
Key ITSM, ITAM, Help Desk and Service Desk Concepts
Explanation of the core IT management concepts such as ITSM, ITAM, Help Desk, Service Desk, ticketing system, client portal, knowledge base, and ITIL.
Software for Small Businesses
Even if you are the only person handling IT in your company, you can easily organize hardware, licenses, and support requests.
Software for Managing Multiple Companies
If you provide IT services for multiple companies, see how you can use one system to manage clients, infrastructure, and support at scale.
IT Audit and Software Compliance
How to perform an IT audit and software compliance review using Codenica ITSM + ITAM and the free Codenica PC Audit Scanner.
User Permissions and Roles (RBAC)
RBAC permission system. Learn how to manage user roles, control visibility, and securely organize access to tickets and IT assets.
How to Create a Ticket from an Email?
Learn how Codenica’s ticketing system automatically creates service tickets from incoming emails sent by customers or employees.
Importing Data into IT Asset Inventory
Methods of importing data into Codenica ITSM + ITAM, including audits, files, integrations, and migrations from other systems.
IT Assets and Tickets by Locations and Departments
How to easily divide asset records, inventory, and ticket handling into companies, departments, sections, and rooms.
Setting Colors and Icons
See how easy it is to define custom icons and colors for phrases, tags, groups, statuses, categories, and all other properties.
Working with Teams in a Ticketing System
See how teams in a ticketing system help organize help desk and service desk workflows.
Tags, Categories, Statuses and More
Learn how to create custom option lists for every data type: tags, categories, statuses, and more.
Viewing Items in the Application
Item views in IT asset management and ticketing system in Codenica ITSM + ITAM.
Panel Filter System in IT Management
How to use the filter system to streamline IT inventory, asset management, and ticket handling.
Item Properties and Their Configuration
Customizing object properties in IT asset management.
Configuring the Item View
Configuring the visual item view in IT asset management.
IT Asset Management - Bulk Editing
Learn how bulk editing in Codenica ITSM + ITAM accelerates IT asset management, inventory processes, and data consistency across your organization.
Ticketing System - Bulk Editing
Learn how bulk editing works in the Codenica ITSM + ITAM ticketing system and how it accelerates ticket handling and overall service desk efficiency.