Introduction to bulk editing in the ticketing system

Bulk editing is one of the key features in modern ticketing systems that improves the efficiency of help desk and service desk teams. It allows agents to update multiple tickets at once without opening each ticket individually. In practice, this enables fast modifications of priorities, statuses, categories, assignments, SLA fields, and other essential properties. In organizations receiving dozens or hundreds of tickets monthly, bulk editing helps maintain order and consistent workflows.

Why bulk editing tickets is important?

During daily operations, many tickets require similar updates: priority changes, reassignments, category adjustments, or SLA updates. Editing every ticket separately is time-consuming and increases the possibility of mistakes. For this reason, the Codenica ITSM + ITAM ticketing system provides a bulk editing mechanism that allows agents to update large volumes of tickets in a single action. This supports queue reorganization, SLA tracking, and prioritization without unnecessary manual work.

Element view with selected tickets and the Edit option active in the Bulk Actions menu - Codenica ITSM + ITAM

The element view in the Codenica ITSM + ITAM ticketing system allows agents to quickly select multiple tickets directly from the card or list layout. Selecting two or more tickets automatically activates the Bulk Actions menu with the Edit option. This workflow is ideal for everyday ticket triage, incident review, or adjusting priorities. The visual layout helps agents respond quickly to changing workloads and efficiently perform bulk updates without opening tickets individually.

Table view of tickets with selected rows enabling bulk editing - Codenica ITSM + ITAM

The table view offers full control over large datasets by presenting tickets in a structured, spreadsheet-like format. Selecting multiple rows works the same way-once two or more tickets are selected, the Bulk Actions menu with the Edit option becomes available. This approach is especially useful for bulk reorganizing tickets by priority, department, category, or assigned agent. The table view is ideal for environments with high ticket volume and data-driven workflows.

How bulk editing works in Codenica?

The bulk editing workflow is designed to be simple and intuitive. Agents select any number of tickets from the ticket list, open the Bulk Actions menu, choose Edit, and then apply the desired changes to all selected tickets. The system supports editing of status, priority, category, assigned agents, tags, and SLA parameters. If a field appears empty in the bulk edit form, it means the selected tickets contain different values for this property, and the agent may now unify them. This workflow is ideal for queue restructuring, incident triage, and enforcing new service desk procedures.

Bulk editing window for tickets in the Codenica ITSM + ITAM system

The bulk edit window displays only the fields that can be modified simultaneously for all selected tickets. The system automatically detects shared and differing values, giving agents a clear overview of which changes will be applied. This mechanism is extremely helpful when restructuring help desk workflows, reassigning groups of tickets, or updating priorities across large ticket volumes.

Bulk assigning relations and ticket properties

Codenica ITSM + ITAM also allows bulk assignment of relations to multiple tickets, including connections with assets, documents, tasks, or other tickets. This is especially useful when several tickets refer to the same device, department, or problem. The Assets and Associations panels make it easy to attach relevant information without editing tickets individually. Bulk relation management accelerates categorization, improves traceability, and supports structured workflows within service desk teams.

Summary

Bulk editing in the Codenica ITSM + ITAM ticketing system helps manage multiple tickets more efficiently. It supports faster updates, cleaner queues, consistent SLA handling, and structured ticket assignments. Organizations working with higher ticket volumes can use bulk editing to keep daily operations organized and predictable.