Sole proprietors and small companies supporting other businesses
For small IT companies that support many clients, Codenica can become one central workspace for daily operations. The system makes it possible to separate client data, maintain asset records, handle tickets and document completed work without mixing environments. In this model, it is especially important to quickly check what hardware a client has, what software is installed and which workstations need attention. Audits can be performed periodically with the free Codenica PC Audit Scanner, while in environments that require continuous visibility into computers, monitoring can extend the IT service with current data from endpoints.
- IT asset records and inventory divided by companies, locations and clients.
- Hardware and software audits at client sites as part of recurring IT support.
- The ability to extend the service with computer monitoring, workstation activity, USB, applications and security status.
- Automatic conversion of client emails into tickets in the system.
- Access from any device - in the office, at the client site or during remote work.
- Suggested licenses: Starter for basic support and asset records, or Plus when computer monitoring is required.
IT system cost for outsourcing companies
Small and medium-sized businesses from any sector
In a small or medium-sized company, Codenica helps organize not only tickets and asset records, but also the everyday picture of what is happening on company computers. An owner, manager or person responsible for IT can check which workstations are active, which programs are used, whether unwanted applications appear, whether employees visit private websites during work and whether USB storage devices are being connected. Ongoing hardware and software audits also provide up-to-date information about computers, operating systems, disks, memory, printers, peripheral devices and installed programs. As a result, the company does not have to rely on spreadsheets, employee memory or manual computer checks.
- Complete IT asset inventory - hardware, licenses, software and documents.
- Employee computer monitoring, applications, internet activity, USB and basic security areas.
- Ongoing hardware and software audits connected with ITAM records.
- Unlimited ticketing system with automation options.
- The option to connect your own domain, database and file repository.
- Suggested licenses: Plus or Enterprise, depending on the required scope of ITSM processes.
System cost for a small business
Large companies and enterprise organizations
Codenica with the Enterprise license is designed for organizations managing many teams, branches, departments and a large number of assets. In such an environment, a simple computer register is often not enough, because the IT department needs current information about workstation status, software changes, policy violations, USB devices, hardware configuration and security. Computer monitoring and hardware and software audits can support service desk, security, ITAM and ITSM processes by giving teams richer context for tickets, changes, problems and releases. With data separation, roles and permissions, the system can be adapted to the structure of a large organization.
- Management of assets, tickets and IT processes across many departments, sections and branches.
- Employee computer monitoring at larger organizational scale.
- Ongoing hardware and software audits with information needed for compliance control.
- Integration with the company domain and private data infrastructure.
- Data separation by departments, teams, locations and user roles.
- Suggested licenses: Plus or Enterprise, with Enterprise extending the system with ITIL processes.
What your company gains with Codenica
Codenica combines IT inventory, help desk, service desk, communication, computer monitoring and IT audit in one environment. This allows a company to support users, maintain asset records, analyze computer status, control software changes and build its own IT processes without splitting work across many disconnected tools.
