Single-person businesses and small IT service providers
For small IT companies that provide ongoing IT support for multiple clients, Codenica ITSM + ITAM is a practical tool for daily operations. The system allows you to manage multiple client companies within a single instance - keeping their data, assets, and tickets completely separate. Each client has their own records and history of activities, while the administrator maintains a full overview of all environments. IT audits can be easily performed using the free Codenica PC Audit Scanner, allowing for quick verification of hardware and software at each client site.
- Inventory and classification of IT assets by client and location.
- Built-in IT and software audits included with every Codenica license.
- Automatic email-to-ticket conversion for client requests.
- Work seamlessly from any device - whether in the office or on-site.
- Recommended licenses: Starter (15 USD / month) or Plus (20 USD / month).
Small and medium-sized businesses across all sectors
For organizations that maintain their own IT infrastructure, Codenica provides a centralized solution to organize support requests, asset management, and internal communication. It combines hardware and software inventory with ticketing, a built-in chat, and an internal messaging system - all in a cloud-based environment. Users can also connect their own domain, database, or file repository, ensuring full control over data storage and privacy.
- Comprehensive inventory of IT assets, licenses, software, and documents.
- Unlimited ticketing system with automation and workflow management.
- IT audits and automated network scanning with the free Codenica PC Audit Scanner.
- Ability to connect your own domain, database, and file repository.
- Recommended licenses: Plus (20 USD / month) or Enterprise (35 USD / month).
Large companies and corporate organizations
The Enterprise edition of Codenica ITSM + ITAM is built for organizations that manage multiple departments, teams, and thousands of assets. It enables data segmentation by department or region, integration with corporate domains, and use of dedicated databases and private file repositories. The Enterprise version extends ticketing functionality with full change management, problem management, and release management, allowing ITIL-aligned service processes within the same platform.
- Comprehensive control of assets, tickets, and IT processes at scale.
- Integration with your company domain and private data infrastructure.
- Hardware and software audits with full compliance reporting.
- Hierarchical data separation by departments, sections, or branches.
- Recommended licenses: Plus (20 USD / month) or Enterprise (35 USD / month).
What your company gains with Codenica ITSM + ITAM
The system unifies IT inventory, help desk, service desk, communication, and auditing features into one consistent environment. It allows organizations of any size to manage IT processes, maintain visibility over assets and software, and streamline collaboration between users and IT teams.
