Single-person businesses and small IT service providers
For small IT companies providing ongoing support for multiple clients, Codenica ITSM + ITAM helps organize daily work. The system allows multiple client companies to be managed within a single instance while keeping their data, assets, and tickets separated. Each client has their own records and activity history, and the administrator can monitor all environments from one place. IT audits can be performed using the free Codenica PC Audit Scanner, enabling hardware and software verification at client sites.
- Inventory and classification of IT assets by client and location.
- Built-in IT and software audits included with every Codenica license.
- Automatic email-to-ticket conversion for client requests.
- Access from any device, whether in the office or on-site.
- Recommended licenses: Starter (20 USD / month) or Plus (30 USD / month).
Small and medium-sized businesses across all sectors
For organizations managing their own IT infrastructure, Codenica provides a centralized way to organize support requests, asset records, and internal communication. It combines hardware and software inventory with ticketing, chat, and internal messaging in a cloud-based environment. Organizations can also connect their own domain, database, or file repository, maintaining control over data storage.
- Inventory of IT assets, licenses, software, and documents.
- Ticketing system with automation and workflow management.
- IT audits and PC scanning with the free Codenica PC Audit Scanner.
- Option to connect your own domain, database, and file repository.
- Recommended licenses: Plus (30 USD / month) or Enterprise (45 USD / month).
Large companies and corporate organizations
The Enterprise edition of Codenica ITSM + ITAM is intended for organizations managing multiple departments, teams, and large numbers of assets. It supports data segmentation by department or region, integration with corporate domains, and the use of dedicated databases and private file repositories. The Enterprise version extends ticketing functionality with change management, problem management, and release management, enabling ITIL-aligned service processes within the same platform.
- Management of assets, tickets, and IT processes across departments.
- Integration with company domains and private data infrastructure.
- Hardware and software audits with compliance reporting.
- Data separation by departments, sections, or branches.
- Recommended licenses: Plus (30 USD / month) or Enterprise (45 USD / month).
What your company gains with Codenica ITSM + ITAM
The system unifies IT inventory, help desk, service desk, communication, and auditing features into one consistent environment. It allows organizations of any size to manage IT processes, maintain visibility over assets and software, and streamline collaboration between users and IT teams.
