Companies providing IT services to multiple clients face very different challenges than internal IT teams working within a single organization. Each client has its own environment, hardware, software, users, locations, licenses and preferred way of reporting issues. Without one central system, information quickly becomes scattered, service quality becomes harder to control and scaling the business becomes more difficult. Codenica was designed for IT outsourcing companies and MSPs that support multiple companies at the same time and need to stay in full control of each client environment.

The system helps you organize IT support for multiple clients in one place, with a clear separation between companies, locations, users, assets, tickets, audit data and computer monitoring data.

  • Creating asset records for hardware, software and licenses separately for each supported company.
  • Running IT audits and software audits across multiple clients, with change history and data about hardware, operating systems, components, printers, USB devices and installed software.
  • Automatic collection of information from client computers through Codenica Insight Agent, without manually copying data from spreadsheets or technicians’ local notes.
  • Computer monitoring for clients in the Plus license, including work time, activity, applications, web usage, USB devices, printing, clipboard activity, data transfers and endpoint security status.
  • Control of client security policies, including blocking selected applications, websites, unauthorized software installations and USB storage devices.
  • An unlimited ticketing system for client support, with clear assignment to a specific company, contract, user, location and asset.
  • Linking tickets directly to specific hardware, computers, users and client locations.
  • Managing notes, documentation and technical information assigned to clients and their infrastructure.
  • A free client portal where end users can report issues, track ticket status and view assigned equipment. No additional applications are required, and users can sign in with Google or Microsoft SSO, so they do not need to remember another password.
  • A knowledge base that can be shared with clients as part of first-line support. It helps document standard procedures, instructions and common issues, reducing the number of repetitive support requests.

How much does Codenica cost for companies supporting multiple clients?

For IT outsourcing companies, predictable costs and the ability to support multiple clients without rapidly growing fees are essential. Codenica was designed for this type of business model. The licensing model is simple, transparent and independent of the number of supported companies. You pay for access to the system, not for every client or every additional organization.

For a small IT outsourcing company, the Starter license may be enough if the main need is asset records, ticketing, the client portal and the knowledge base. However, if the company wants to run ongoing audits of client computers, collect data directly from workstations and monitor computers through Codenica Insight Agent, the Plus license is the right choice.

One license - support multiple companies

A Codenica license allows you to support multiple companies at the same time. Each client can have its own structure, users, locations, hardware, software, tickets and audit data, while everything remains logically separated within one system. There is no need to create separate applications or pay extra for every additional company.

  • No additional fees based on the number of supported companies.
  • One central tool for managing all clients.
  • Full data separation between companies while keeping one administrative panel.
  • One place for asset records, tickets, audits and client computer monitoring.

License sharing - pay only for concurrent access

Just like when using the system inside a single organization, Codenica supports license sharing. Licenses are not permanently assigned to specific people. Many technicians and consultants can use the system, but only as many active users can be logged in at the same time as the number of licenses you own.

  • Lower entry cost for IT outsourcing companies.
  • No need to buy a license for every technician.
  • One license can be used rotationally by the whole team.
  • The client portal is available for free, so your clients’ end users can report issues without paid agent accounts.

Starter or Plus license - which one works better for IT outsourcing?

Codenica offers two license options designed for IT outsourcing companies. They differ mainly in scale, limits and access to computer monitoring through Codenica Insight Agent. Both options are built to make it easy to manage clients, their infrastructure and support requests in one system.

  • Starter license - a good choice for solo consultants, very small IT outsourcing companies and teams that are just starting to support multiple clients. It allows you to manage up to 1,000 assets in total, including employees, hardware, documents and assets across all supported companies. Starter does not include computer monitoring through Codenica Insight Agent.
  • Plus license - recommended for companies that need more than basic asset records, inventory and an unlimited ticketing system. It includes 50,000 assets from the start and covers 50 monitored computers within one license.
    • Adds client computer monitoring with Codenica Insight Agent.
    • Adds hardware and software audits collected directly from client workstations.
    • Allows you to review work time, activity, idle time, applications, web usage, USB devices, printing, clipboard activity, data transfers and endpoint security status.
    • Allows you to block selected applications, websites, unauthorized software installations and USB storage devices according to rules agreed with the client.
    • Adds advanced task management linked to client tickets and assets.
    • Adds an extended notes system visible across the whole application, including across different companies.
    • Adds approvals and confirmations, for example for equipment handover, service completion or training acknowledgements.
  • Both licenses allow you to use asset records and inventory for multiple companies, handle requests in an unlimited ticketing system, and provide a free client portal and knowledge base.
  • Regardless of the selected license, you can remove vendor branding and use a free white label version, helping you build your own IT services brand.
  • You can start with a free 30-day trial. It lets you test multi-company support in practice, compare license options, run IT audits for clients, try computer monitoring in the Plus plan, and build a complete asset inventory and ticketing system. Simply create a company account in our Client Panel and request the free trial. Within 48 business hours, you will receive a ready-to-use application with demo data.

Yearly cost of the system for IT outsourcing

For IT outsourcing companies, cost predictability is critical. Codenica was designed so that one system can support any number of companies without additional fees for every new client. The system grows with your business, without data migration and without changing tools.

The licensing model is based on simple rules, making yearly costs easy to plan. By adding more licenses, you automatically increase available asset limits, and with Plus licenses you also increase the number of monitored computers. Detailed pricing is available on the pricing page.

  • Fixed yearly cost with no hidden fees.
    • 180 USD per year for 1 Starter license
    • 360 USD per year for 1 Plus license
  • One license allows you to support multiple companies and clients with no extra cost for each additional organization.
  • Each additional license increases limits across the entire system, for example:
    • An additional Starter license adds another 1,000 assets available across all clients.
    • An additional Plus license adds another 50,000 assets across all clients and another 50 monitored computers.
  • If the number of client computers exceeds the limit available in Plus licenses, you can extend monitoring with the additional Monitoring add-on pack.
  • You can start with a smaller number of licenses and increase them smoothly as your client portfolio grows.
  • Companies choosing the Plus license can also benefit from discounts of up to 30 percent when paying once per year.

This model makes it easier to plan costs as the number of supported clients grows. You can expand your client portfolio, add more workstations to audits and monitoring, and scale your services without changing tools or migrating data.

Summary - why Codenica is a good choice for IT outsourcing companies

Codenica was designed for companies that professionally support IT for multiple clients and need one central system for managing tickets, infrastructure, audits, computer monitoring and technical documentation. The system is simple to use every day, quick to deploy and predictable in cost. It helps organize IT team work, improve client service transparency and grow services without changing tools.

  • One central place to support multiple companies and clients without maintaining separate systems.
  • Complete records of infrastructure, hardware, software and licenses for all clients in one inventory and asset management system.
  • Clear separation of client data with fast access to information from anywhere.
  • A ticketing system that organizes client requests, contact history and service work instead of scattered emails and phone calls.
  • The ability to run hardware and software audits for clients and better control computers, applications, software versions and license-related data.
  • Client computer monitoring in the Plus license, including work time, activity, applications, web usage, USB devices, printing, clipboard activity, data transfers and endpoint security status.
  • The ability to block selected applications, websites, unauthorized software installations and USB storage devices according to rules agreed with the client.
  • A free client portal that lets users report issues, track status and access the knowledge base and documentation.
  • A knowledge base that shortens ticket handling time and helps standardize team workflows.
  • Shared licenses, so you do not pay per company or per user, but for real access to the system.
  • A system that scales with your business, without data migration and without changing tools.

Codenica can be used by small IT outsourcing companies as well as growing MSP teams that want to organize client support, improve service quality and maintain full control over IT infrastructure, computers, software, support tickets and workstation security, regardless of how many companies they support.