Companies providing IT services to multiple clients face very different challenges than internal IT teams working within a single organization. Each client has its own environment, hardware, software, users, and preferred way of reporting issues. Without a single, central system, chaos quickly appears, information becomes scattered, and scaling services becomes difficult. Codenica ITSM + ITAM was designed specifically with IT outsourcing companies and MSPs in mind, who manage multiple client environments simultaneously and need to maintain full control over each of them.

The system allows you to organize IT services for multiple clients in one place, with a clear separation between companies, locations, and resources:

  • Creating IT asset management records for hardware, software, and licenses separately for each managed company.
  • Running regular IT audits and software audits across multiple clients, including full change history and computer scanning.
  • An unlimited ticketing system for handling client requests, clearly assigned to specific companies, contracts, and assets.
  • Linking tickets directly to client assets, users, and locations.
  • Managing notes, technical documentation, and service information assigned to clients and their infrastructure.
  • A free client portal where end users can report issues, track ticket status, and view assigned assets. No additional applications are required, with login available via Google or Microsoft SSO, so users do not need to remember another password.
  • A knowledge base that can be shared with clients as part of first line support. It allows you to document standard procedures, instructions, and common issues, reducing the number of repetitive support requests.

How much does Codenica ITSM + ITAM cost for companies serving multiple clients?

For IT outsourcing companies, cost predictability and the ability to serve multiple clients without rapidly increasing fees are critical. Codenica ITSM + ITAM was designed specifically for this type of business model. The licensing model is simple, transparent, and independent of the number of supported companies. You pay for access to the system, not for each client or every additional organization.

One license - support for multiple companies

A Codenica ITSM + ITAM license allows you to support multiple companies at the same time. Each client can have its own structure, users, locations, assets, and tickets, while everything remains logically separated within a single system. There is no need to run separate applications or incur additional costs for each new company.

  • No additional fees based on the number of supported companies.
  • One central tool for managing all clients.
  • Full data separation between companies while maintaining a single administrative panel.

License sharing - you pay only for concurrent access

Just like when using the system internally within a single organization, Codenica ITSM + ITAM offers license sharing. Licenses are not permanently assigned to specific users. Multiple technicians and consultants can use the system, but only as many users can be logged in at the same time as the number of licenses you own.

  • Lower entry cost for IT outsourcing companies.
  • No need to purchase a license for every technician.
  • A single license can be used rotationally by the entire team.

Integration with ongoing IT audits and workstation monitoring at client sites

IT outsourcing companies often use local tools at their clients' sites to continuously audit and monitor employee workstations. In each supported company, you can use Ewida Audit (PL) (also known as Codenica Audit) and Ewida Standard (PL) (also known as Codenica Inventory) to continuously scan computers, monitor installed software, and track hardware changes. Data from these applications can then be exported to Codenica ITSM + ITAM with a single click.

  • The client uses a local system for ongoing audits and computer monitoring.
  • The outsourcing company maintains a central inventory of all clients within Codenica ITSM + ITAM.
  • Access to data is available from anywhere and on any device, including computers, tablets, and mobile phones.

Starter or Plus license - which one works better for IT outsourcing?

Codenica ITSM + ITAM offers two license options designed for IT outsourcing companies. They differ mainly in scale and in how much they support day-to-day processes related to managing multiple clients. Both options are built to make it easy to manage customers, their infrastructure, and support requests within a single system.

  • Starter license - a good choice for solo consultants, very small outsourcing companies, and teams that are just starting to support multiple clients. It allows you to manage up to 10,000 assets in total, including users, hardware, and resources across all supported companies.
  • Plus license - recommended for companies that need more than basic asset tracking, inventory, IT audits, and an unlimited ticketing system. It allows you to manage 25,000 assets from the start and provides additional tools that improve daily team operations.
    • Advanced task management linked to client tickets and assets.
    • An extended notes system visible across the entire application, including across different companies.
    • Support for approvals and confirmations, such as equipment handover, service completion, or training acknowledgements.
  • Both licenses allow you to manage asset records and inventory for multiple companies, handle requests in an unlimited ticketing system, and perform regular IT audits and software audits using scanning of any number of client computers.
  • In both options, a free client portal and a knowledge base are available and can be used by employees of companies supported by the outsourcing provider.
  • Regardless of the selected license, you can remove vendor branding and use the system as a free white label solution, allowing you to build and promote your own IT services brand.
  • You can start with a free 30-day trial. It lets you test real-life multi-company support, try all license variants, perform IT audits at client sites, and build a complete asset inventory and ticketing system. Simply create a company account in our Client Panel and request the free trial. Within 48 business hours, you will receive a ready-to-use application with demo data.

Yearly cost of the system for IT outsourcing

For companies providing IT outsourcing services, cost predictability is critical. Codenica ITSM + ITAM was designed so that a single system can support any number of client companies without additional fees for each new customer. The system grows together with your business, without data migration and without the need to switch tools.

The licensing model is based on simple rules, making yearly costs easy to plan. By adding more licenses, you automatically increase available asset limits and system capacity, adjusting the platform to the number of clients you currently support. Detailed pricing is available on the pricing page.

  • Fixed yearly cost with no hidden fees.
    • 240 USD per year for 1 Starter license
    • 360 USD per year for 1 Plus license
  • One license allows you to support multiple companies and clients with no extra charges for each additional organization.
  • Each additional license increases limits across the entire system, for example:
    • An additional Starter license adds another 10,000 assets available across all clients.
    • An additional Plus license adds another 25,000 assets to the inventory of all clients.
  • You can start with a smaller number of licenses and smoothly increase them as your client portfolio grows.
  • Companies choosing the Plus license can also benefit from discounts of up to 30 percent when paying once per year.

With this approach, Codenica ITSM + ITAM enables outsourcing companies to scale their operations without the risk of sudden cost spikes. You can focus on serving your clients, while the system automatically adapts to the scale of your business.

Summary - why Codenica ITSM + ITAM is a good choice for IT outsourcing companies

Codenica ITSM + ITAM was designed with professional IT outsourcing companies in mind - teams that manage IT environments for multiple clients and need a single, centralized system for ticket handling, infrastructure management, and technical documentation. The system is easy to use on a daily basis, quick to deploy, and predictable in terms of cost. It is one tool that brings order to IT team workflows, improves transparency in client service, and enables scalable growth without operational chaos.

  • One central platform to support multiple companies and clients without maintaining separate systems.
  • Complete asset inventory covering infrastructure, hardware, software, and licenses for all clients in a single system.
  • Clear data separation between clients with fast access to information from anywhere.
  • A ticketing system that organizes client requests, communication history, and service work instead of scattered emails and phone calls.
  • The ability to perform regular IT audits and software audits for clients while maintaining license compliance.
  • Integration with Ewida Audit (aka Codenica Audit) and Ewida Standard (aka Codenica Inventory), enabling ongoing monitoring of client computers and fast data export to Codenica ITSM + ITAM.
  • A free client portal that allows users to report issues, track ticket status, and access knowledge base articles and documentation.
  • A knowledge base that reduces ticket handling time and helps standardize team workflows.
  • Shared licenses, so you pay for real system access instead of per company or per user.
  • A system that scales together with your business, without data migration and without changing tools.

Codenica ITSM + ITAM is a solution that works equally well for small IT outsourcing companies and growing MSP teams that want to organize client support, improve service quality, and maintain full control over IT infrastructure - regardless of how many companies they serve.