In small businesses, IT-related matters very often end up in the hands of a single person. Hardware is tracked in spreadsheets, passwords circulate in emails, and problems are reported by phone or during casual conversations. Over time, it becomes difficult to keep control over what the company actually owns and who is using what. Codenica ITSM + ITAM was designed with exactly these realities in mind. It allows you to organize hardware, software, licenses, and support requests in a simple way, without complicated implementation and without technical jargon. Everything works in a web browser and on mobile phones and tablets, so you always have access to your data when you need it.

The system can support the daily operations of a small business on many levels:

  • Maintaining an IT asset management system for computers, laptops, printers, and other company equipment.
  • IT audit and control of installed software and licenses to avoid compliance risks.
  • Handling support requests from employees in one central place.
  • Storing notes and information linked to equipment, tickets, or users.
  • Creating custom inventories, not limited to IT, for example furniture, company cars, or office equipment.
  • A free client and employee portal where users can report issues, check ticket status, view assigned equipment, or digitally confirm equipment handover or completed training. No additional applications are required, and login is available via Google or Microsoft SSO, so users do not need to remember another password.
  • A knowledge base where you can describe the most common problems and instructions. The knowledge base allows you to document typical situations once, such as printer issues, password resets, or email configuration, and make them available to employees or customers through the portal. As a result, many issues are resolved independently without creating a support request.

How much does Codenica ITSM + ITAM cost for a small business

For small businesses, software costs matter a lot. Codenica ITSM + ITAM was designed to be affordable even when there is no dedicated IT department in the company. The licensing model is simple and predictable, with no hidden fees and no requirement to buy a separate account for every user. This makes it easy to adjust the system to the real needs and scale of the business.

License sharing - you pay for access, not for the number of people

One of the most important advantages of Codenica ITSM + ITAM is license sharing. Licenses are not permanently assigned to specific users. Many employees can use the system, but only as many users can be logged in at the same time as the number of licenses you own. This is known as floating or concurrent access. It is an ideal solution for small businesses where the system is used occasionally or on a rotational basis.

  • Lower entry cost and no unnecessary expenses.
  • You do not need to buy a license for every active user.
  • One license can be shared by several people at different times.

Starter or Plus license - which one should you choose?

Codenica offers two license options that fit the needs of small businesses best. Both options provide access to a wide range of system features, but they differ in limits and scale of use.

  • Starter license - ideal for very small businesses, allows you to manage up to 10,000 assets within the IT asset inventory.
  • Plus license - recommended for companies that want room for growth, allows you to manage 25,000 assets right from the start.
    • Adds task management linked to tickets and assets.
    • Adds an advanced notes system visible across the entire application.
    • Adds approvals and confirmations, for example for equipment handover or completed training.
  • Both licenses allow you to use IT asset management and inventory, handle requests in an unlimited ticketing system, and perform regular IT audits and software audits with scanning of any number of computers. They also provide a free client portal and a knowledge base for employees and clients.
  • In both options, you can remove vendor branding and use the system in a free white label version.
  • If you do not want to decide right away, you can start with a free 30 day trial. It allows you to safely test the system, try all license types, perform an IT audit in your company with computer scanning, and create your own asset records and inventory. You can test the ticketing system for handling requests, and use the client portal and knowledge base in everyday work. Create a company account in our Client Panel and request the start of the free 30 day trial. Within 48 business hours you will receive your application with demo data to make testing easier.

Yearly cost and safe system scaling

The cost of using Codenica ITSM + ITAM is predictable and easy to plan on a yearly basis. The system grows together with your company, without the need to replace software or migrate data. When you add more licenses, the available limits are increased automatically. Thanks to this licensing model, Codenica ITSM + ITAM is a financially safe solution that lets you start with low costs and expand the system exactly when your business needs it. More details are available on the pricing page.

  • Clear yearly pricing with no hidden fees.
    • 240 USD per year for 1 Starter license
    • 360 USD per year for 1 Plus license
  • Each additional license increases system limits automatically, for example:
    • An additional Starter license adds another 10,000 assets to the inventory.
    • An additional Plus license adds another 25,000 assets to the inventory.
  • You can start with a smaller license and upgrade to a higher one at any time.
  • Companies choosing the Plus license can also benefit from discounts of up to 30 percent when paying once per year.

Summary - why Codenica ITSM + ITAM is a good choice for a small business

Codenica ITSM + ITAM, despite its "enterprise-style look", was designed to genuinely support small businesses in their daily work, without complex configuration and without high costs. It is a single tool that brings order to IT, administration, and request handling within the company.

  • You get one central place to manage hardware, software, and license inventory within a single, centralized IT asset management system, accessible anytime from a computer, tablet, or phone.
  • You always know who uses what and what assets the company actually owns.
  • You can run regular IT audits and software audits to avoid licensing issues.
  • Problem reports go into the ticketing system instead of flooding inboxes and interrupting work with constant phone calls. Tickets also group all email communication related to a specific issue, so there is no need to search through thousands of emails.
  • Employees and clients use a free portal available on phones, tablets, and computers.
  • SSO login with Google and Microsoft removes the need to remember additional passwords.
  • The knowledge base helps document common issues and reduces the number of incoming requests.
  • Licenses are shared, so you do not pay for every active user, but for access.
  • The system scales together with your company as you add more licenses.
  • You can start with a free 30-day trial period with no obligations.

Thanks to this approach, Codenica ITSM + ITAM works well both when you are the only person handling IT in the company and when you simply want to bring order, save time, and gain full control over company assets and requests.