A plan for small businesses that need a compact but modern inventory system, accessible from any device, along with unlimited tickets, a knowledge base, and communication.
A plan for companies that need a professional inventory system and full, unlimited support for their employees or customers. Also a good choice for outsourcing companies.
A plan for organizations that require a full ITSM and ITAM approach, including change, problem, and release management. Designed to support very large volumes of inventory assets.
To check current prices, discounts, and add-on packs, go to the pricing page.
Elements Shared Across All Plans
Viewer account - observer, read-only account.
Access to the Client Portal for employees or external customers.
Custom application domain. Hosting the application under the user's own company domain.
Custom application database. Connecting your own database located in your company infrastructure and storing all data on your side.
Custom file repository. Connecting your own file storage located in your company infrastructure and storing all files on your side.
Automation. Custom automation rules for handling the creation, editing, and deletion of any items (hardware, clients, tickets, etc.). Programmable daily, weekly, and monthly events.
Teams, emails, and custom fields. Creating agent teams. Custom configuration of item properties (hardware, clients, tickets). Email forwarding and automatic conversion into tickets.
Task management. Handling tasks and to-do items. Assigning agents, changing statuses, and tracking completion times.
Helpdesk - basic service ticket handling. Service tickets - events and incidents. Handling any kind of requests: IT, complaint handling, customer service, employee support within the company. Linking tickets with tasks, assets, notes, and other tickets.
Helpdesk - advanced service ticket handling. Advanced service tickets - service requests. Linking tickets with requested items and approval workflows.
Service Desk. Change management, problem management, and release management. Fully aligned with ITIL best practices.
Access Management
Each user account (agent account) supports concurrent licensing, which means it can be shared by multiple users, but only one session can be active on that account at a time. To enable simultaneous access for multiple agents, simply purchase additional user accounts.
Agent and Administrator roles.
Free Viewer account with read-only access.
Access to all system modules from any device (phone, tablet, computer, etc.).
Work Management
Custom automation rules.
Real-time data updates across all devices (phones, tablets, computers, etc.).
Collision detection system.
Item views in table and detailed formats.
Bulk editing and deletion of data.
Creating relationships between any items in the inventory.
Multiple teams.
Viewer mode.
Asset Management
Client and employee management.
Equipment records, hardware inventory, and management of any assets.
Document management (invoices, warranty documents, and any contracts).
Vendor management.
Inventory management panel in tree view.
Creating and editing custom assets in the inventory.
Role-based access rights (RBAC).
Live Chat
Chat with other support agents.
Chat with customers and employees.
Support chat in the side menu bar.
Messaging System
Messages sent to other agents.
Messages sent to customers and employees.
Bulk message sending.
Client Portal
Support for external customers or employees.
Access from any device (phone, tablet, computer, etc.) without the need to install additional software.
Client Portal personalization.
Chat.
Messaging system.
Knowledge base (read-only).
Assigned inventory assets (read-only).
Assigned inventory documents (read-only).
Helpdesk ticketing system.
Customer and employee activity data.
Client Portal access rights.
Client Portal branding.
No visibility of any Codenica software vendor data.
Knowledge Base
Knowledge base for agents.
Knowledge base for customers and employees.
Access configuration for agents.
Access configuration for the Client Portal.
Ticketing System
Incident ticket handling.
Service request handling.
Requested item ticket handling.
Ticket approval workflow handling.
Configurable ticket properties.
Inventory assets and documents assigned to tickets.
Handling related service tickets.
Conversation history with the requester stored inside the ticket and additionally sent by email.
Using ready-made answers from the knowledge base in ticket responses.
Public and private notes.
Task management within service tickets.
Time management within service tickets.
Activity logging within the service ticket.
Agent access configuration using the role-based access control (RBAC) system.
Ticketing system in the Client Portal.
Service Desk for Enterprise
Configurable properties.
Assigning inventory assets and documents.
Relationship handling.
Notes.
Approvals.
Change planning.
Problem analysis.
Permanent and temporary solutions.
Release planning.
Task management.
Time management.
Activity logging.
Agent access configuration using the role-based access control (RBAC) system.
Security
Private and isolated databases for each company in Microsoft Azure, with no external access.
Secure file storage in private and isolated Microsoft Azure repositories, protected with dynamically generated keys at variable time intervals.