A plan for small businesses that need a compact but modern inventory system, available from any device, with unlimited tickets, a knowledge base, and communication.
A plan for companies that need computer and employee monitoring, inventory management, and unlimited support for customer and employee requests. Also a good choice for outsourcing companies.
A plan for organizations that require a complete ITSM and ITAM approach, including change, problem, and release management. Designed to handle very large volumes of inventory assets.
To check current prices, discounts, and add-on packages, go to the pricing page.
Features Shared Across All Plans
Viewer account - an observer account with read-only access.
Client Portal access for employees or external customers.
Custom application domain. Host the application under the user's own company domain.
Custom application database. Connect your own database located in your company infrastructure and keep all application data on your side.
Custom file repository. Connect your own file storage located in your company infrastructure and keep all files on your side.
Automation. Create custom automation rules for creating, editing, and deleting any items, including hardware, clients, and tickets. Programmable daily, weekly, and monthly events.
Teams, emails, and custom fields. Create agent teams and configure custom properties for items such as hardware, clients, and tickets. Forward emails and automatically convert them into tickets.
Task management. Handle tasks and to-do items, assign agents, change statuses, and track completion times.
Helpdesk - basic service ticket handling. Service tickets covering events and incidents. Handle any type of request, including IT support, complaints, customer service, and employee support within the company. Link tickets with tasks, assets, notes, and other tickets.
Helpdesk - advanced service ticket handling. Advanced service tickets covering service requests. Link tickets with requested items and approvals.
Service Desk. Change management, problem management, and release management, in line with ITIL best practices.
Codenica API. Integration with external applications.
Computer Monitoring
Employee computer monitoring through Codenica Insight Agent.
Monitoring working time, activity, idle time, breaks, overtime, and work outside scheduled hours.
Productivity analysis with activity classified as productive, neutral, unproductive, or unknown.
Monitoring application usage, active windows, launched programs, and time spent in applications.
Blocking selected applications according to company rules.
Monitoring internet activity, visited domains, pages, tab titles, and browsers used.
Blocking selected websites and detecting attempts to access restricted websites.
Monitoring documents used during work, including file names, document types, and the applications in which they were opened.
Monitoring file operations such as creation, modification, deletion, and renaming.
Monitoring data transfers through USB, the internet, email, the clipboard, printing, and other channels.
Monitoring clipboard copies, including text, files, images, and other data.
Monitoring printing, print jobs, printers, documents, and printing to PDF.
Monitoring USB devices, including storage connections and disconnections, serial numbers, labels, and capacity.
Blocking USB storage devices and managing an allowlist of approved devices.
Monitoring software installations, uninstalls, and updates.
Blocking installations of unauthorized software.
Automatically uninstalling selected software according to company rules.
Computer hardware audit, including manufacturer, model, serial number, operating system, processor, memory, disks, monitors, and input devices.
Software audit, including installed applications, versions, publishers, installation dates, and uninstall data.
Monitoring computer security status, including Microsoft Defender, firewall, BitLocker, TPM, Secure Boot, and Windows Update.
Access Management
Each user account, or agent account, supports concurrent licensing. This means that it can be shared by multiple users, but only one session can be active on that account at a time. To allow multiple agents to access the system simultaneously, purchase additional user accounts.
Agent and Administrator roles.
Free Viewer account with read-only access.
Access to all system modules from any device, including phones, tablets, and computers.
Work Management
Custom automation rules.
Real-time data updates across all devices, including phones, tablets, and computers.
Collision detection system.
Table and detailed views of items.
Bulk editing and deletion of data.
Create relationships between any items in the inventory.
Multiple teams.
Viewer mode.
Asset Management
Client and employee management.
Equipment records, hardware inventory, and management of any assets.
Document management, including invoices, warranty documents, and contracts.
Vendor management.
Inventory management panel in tree view.
Create and edit custom assets in the inventory.
Role-based access control (RBAC).
Live Chat
Chat with other support agents.
Chat with customers and employees.
Support chat in the side menu bar.
Messaging System
Messages sent to other agents.
Messages sent to customers and employees.
Bulk message sending.
Client Portal
Support for external customers or employees.
Access from any device, including a phone, tablet, or computer, without installing additional software.
Client Portal personalization.
Chat.
Messaging system.
Knowledge base, read-only.
Assigned inventory assets, read-only.
Assigned inventory documents, read-only.
Helpdesk ticketing system.
Customer and employee activity data.
Client Portal access rights.
Client Portal branding.
No visibility of any data belonging to the Codenica software provider.
Knowledge Base
Knowledge base for agents.
Knowledge base for customers and employees.
Access configuration for agents.
Access configuration for the Client Portal.
Ticketing System
Incident ticket handling.
Service request ticket handling.
Requested item ticket handling.
Ticket approval handling.
Configurable ticket properties.
Inventory assets and documents assigned to tickets.
Handling related service tickets.
Conversation with the requester stored inside the ticket and additionally sent by email.
Use ready-made answers from the knowledge base in ticket responses.
Public and private notes.
Task management within service tickets.
Time management within service tickets.
Activity logging within service tickets.
Configure agent access using the role-based access control (RBAC) system.
Ticketing system in the Client Portal.
Service Desk for Enterprise
Configurable properties.
Assigning inventory assets and documents.
Relationship handling.
Notes.
Approvals.
Change planning.
Problem analysis.
Permanent and temporary solutions.
Release planning.
Task management.
Time management.
Activity logging.
Configure agent access using the role-based access control (RBAC) system.
Security (Cloud version)
Private and isolated databases for each company in Microsoft Azure, with no external access.
Secure file storage in private and isolated Microsoft Azure repositories, protected by dynamically generated keys at variable time intervals.